Job Description

The Role

To lead on safeguarding within the organisation while also managing housing administration and scheduling to ensure seamless service delivery. The postholder will ensure robust safeguarding practices, compliance with legal and policy frameworks, and high-quality administrative support for the housing management team. The role includes the coordination of safeguarding responses, support for housing operations, and overall scheduling efficiency, supporting a safe, responsive, and resident-focused service. The prime objective of the role is to co-ordinate the day-to-day activities of our team of 14 housing officers. This includes scheduling property visits, and due to our focus on temporary accommodation and the needs of our service users, these visits will often need to be rearranged, sometimes at short notice. The role also provides broader administrative support to the team and the Head of Housing. The successful candidate will be very experienced in managing the diaries of several team members in a fast-paced and dynamic environment.

Main Duties & Responsibilities

Safeguarding Leadership

Review and respond to safeguarding alerts, disclosures, and referrals Take appropriate action in line with internal procedures and legal requirements Liaise with local authorities, NHS, police, and partner agencies regarding safeguarding cases Supervise and support staff with safeguarding concerns or risk management queries

Housing Administration & Scheduling

Provide admin support to the housing team (emails, diaries, document prep/printing) Schedule daily/weekly tasks for Housing Officers (e.g., occupancy and H&S checks) Assist with issuing notices for occupancy breaches and support follow-up actions Facilitate multi-agency working with social workers, OTs, hospitals, and police

Data Reporting & Audits

Compile safeguarding and housing performance reports Prepare data or findings for internal reports or presentations Schedule and track health and safety checks for all properties

Skills & Knowledge

Strong safeguarding knowledge (children and adults) and experience in case management. Strong administration, organisational, prioritisation, and attention to detail skills Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. Empathy, able to relate to the challenges faced by our service users and field based housing officers Strong problem solver Resilient, able to remain calm even under pressure Highly proficient in the use of MS Office including Outlook, Word, & Excel, and ideally with experience of using CRM systems such as Salesforce Working on own initiative without close supervision and as part of a team Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.

Ideal but not Essential

CIH Level 3 or MCA/DoLS qualification. Training qualification to deliver safeguarding training. Knowledge or experience from the temporary or social housing sector

Benefits

23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure3 years 500
5 years 100010 years 5000

Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. Mental health & wellbeing training through the charity Mind Professional Emergency First Aid at work training 500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Daily Fresh fruit

Diversity & Inclusion

Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.

Job Types: Full-time, Permanent

Pay: 35,000.00-42,000.00 per year

Benefits:

Company pension
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Experience:

Scheduling: 2 years (required) Customer service: 2 years (required) Administrative: 5 years (required) Safeguarding : 3 years (required)
Work Location: In person

Application deadline: 14/06/2025