Stage 2 And Housing Ombudsman Lead
Blackfriars Station, ENG, GB, United Kingdom
Job Description
Join Our Team as a Stage 2 and Housing Ombudsman Lead
The Stage 2 and Housing Ombudsman Leads are responsible for day to day contact between Wandle and the Housing Ombudsman Service, overseeing the coordination and delivery of all Stage 2 complaints and Housing Ombudsman cases. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle.
What You'll Do:
Primary Liaison:
Serve as the main contact with the Housing Ombudsman Service.Complaint Management:
Oversee the full process for Stage 2 and Ombudsman complaints with swift, high-quality responses.Case Coordination:
Prepare and coordinate comprehensive case files and evidence packs.Expert Guidance:
Advise on complex, high-risk cases and set complaint handling standards.Response Leadership:
Lead clear, compliant responses to Ombudsman enquiries and determinations.What We're Looking For:
Experience:
Experience handling Stage 2 or complex complaints for a Housing Association.Knowledge:
Deep understanding of the Housing Ombudsman Code.Independent:
Able to work independently and manage your own caseload and conflicting deadlines.Organised:
Ability to maintain strong organisation at all times.Supportive:
Strong coaching skills, with a desire to guide others to high levels of customer service.Ready to make a real impact?
Apply now and become a role model for exceptional service and customer care.For more detailed information, see the attached.
Closing date:
29 JUNE 2025 at 11:59pmShortlisting:
30 JUNE 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
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Job Detail
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Job IdJD3183554
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBlackfriars Station, ENG, GB, United Kingdom
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EducationNot mentioned