Job Description

Position Overview

The Sales Administrator and Customer Service assistant plays a vital role in supporting the sales function, managing customer accounts, and ensuring a seamless end to end customer experience. This position is responsible for preparing sales documentation, coordinating orders, resolving customer queries, and maintaining strong, long-term relationships with customers. The ideal candidate is highly organised, detail oriented, and committed to delivering exceptional service.

Sales Administration

Prepare and process sales quotations and orders with accuracy and efficiency. Enter and maintain up-to-date sales data within CRM and internal systems. Coordinate order processing, delivery schedules, and follow up communication. Support the sales team through documentation management, reporting, and pipeline tracking. Ensure full compliance with company policies, BRCGS and ISO standards, pricing structures, and internal approval processes.

Customer Service

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Provide accurate and timely information regarding products, services, order status, and account details. Handle customer complaints professionally, ensuring quick resolution and a positive customer experience. Build and maintain strong relationships with customers to encourage satisfaction and repeat business. Escalate complex or sensitive issues to relevant departments when required. Collaborate closely with sales, logistics, finance, and operations teams to ensure smooth and efficient order fulfilment.

Qualifications

Previous experience in sales support, administration, or customer service. Strong organisational and multitasking capabilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and CRM systems. High attention to detail with a proactive, customer focused approach.

Key Competencies

Effective time management and prioritisation Strong problem solving and decision-making abilities Team collaboration and cross functional communication Professional and clear communication skills Commitment to accuracy and data integrity
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Cycle to work scheme On-site parking Work from home
Education:

GCSE or equivalent (preferred)
Work Location: Hybrid remote in 4 Witan Park, Avenue Two , Witney , OX28 4FH