Job Description

Job Title: Sales Administrator - Self-Funding Division

Company: Red Alert Telecare Ltd

Location: Ashford, Kent (Head Office)

Job Type: Permanent, Full-Time or Flexible Hours

Salary: 26,400 per annum (pro-rata for flexible hours)

About the Role

Red Alert Telecare Ltd is a multi-award-winning provider of Technology Enabled Care Services (TECS), supporting both local authorities and self-funding individuals. We are seeking a dedicated

Sales Administrator

to join our growing self-funding division. This is a rewarding opportunity to support vulnerable individuals through innovative care technology.

You will work closely with the Service Delivery Sales Manager, providing administrative support across our CRM systems, web sales platforms, and interactive tools. Your responsibilities will include lead generation, opportunity tracking, fault and collection management, and KPI reporting.

Working Hours

Monday to Friday Standard hours: 08:30 - 17:30 Flexible working hours available for the right candidate, especially suitable for those returning to work.

About You

We are looking for someone with strong administrative experience. While sales experience is not essential, you should be comfortable managing 'hot' leads and communicating professionally with customers. You must have solid IT skills, particularly in Microsoft Office (Word, Excel, Outlook). Full training will be provided on our systems and technology.

This role is ideal for someone seeking a flexible working arrangement to balance home and work life.

Key Skills & Attributes

Proven administrative experience across multiple software platforms Professional and empathetic telephone manner Ability to manage multiple tasks and enquiries simultaneously Highly organised with strong attention to detail Understanding and sensitivity towards vulnerable individuals and their carers

Desirable Experience (Not Essential)

Customer service (telephone-based) Sales processing (telephone-based) Data entry and CRM/database management

Responsibilities

Administer internal and client-designated tasks Handle web-based and telephone enquiries and sales Manage fault reports and collection requests Process payments via Stripe, GoCardless, or similar platforms Handle personal identifiable data in line with GDPR and company standards Efficiently schedule engineers and technical advisors Support the Service Delivery Sales Manager during busy periods Maintain accurate and up-to-date databases Liaise with the Finance team for invoicing requirements Assist engineers and advisors with queries Communicate with clients regarding updates and enquiries Participate in training and support the training of others Maintain professionalism in all customer interactions Coordinate with the Stores team to ensure timely order processing

Benefits

Birthday leave Company pension scheme Cycle to work scheme Free on-site parking Health and wellbeing programme Sick pay Staff discount Employee Assistance Programme (EAP)

About Red Alert Telecare Ltd

Established in 2007 and based in Ashford, Kent, Red Alert Telecare is a leading provider of TECS, helping vulnerable individuals remain safe and independent in their homes. From pendant alarms to nurse call systems, we deliver peace of mind to families and carers. Join our passionate team and make a meaningful difference every day.

Job Type: Full-time

Pay: 26,400.00 per year

Benefits:

Additional leave Company car Company pension Cycle to work scheme Employee discount Flexitime Free parking Health & wellbeing programme On-site parking Store discount
Work Location: In person

Reference ID: RATPP101