Job Description

Are you an exceptionally organised and strategically-minded professional looking to drive process efficiency in a core business support function?

Osmo UK, a leader in high-quality wood care products, is seeking a committed individual to join our small, dynamic Sales & Customer Service team in Aylesbury.

We need an organised team member who can help us establish efficient sales processes and deliver superior administrative support. We are open to candidates with either advanced administrative experience or a strong foundational skill set.

The Opportunity

This role is paramount to the smooth, accurate operation of our entire sales and administration function. You will form the core of the department alongside our newest team member, supported directly by management.

If you are experienced:

You will assume a senior support role, mentoring others and leading initiatives for process optimisation and data integrity.

If you are entry/mid-level:

You will receive structured training and be given the platform to rapidly develop expertise and advance your career within a supportive team.

Key Areas of Responsibility

Order and Data Management:

Accurately and efficiently process a high volume of sales and purchase orders, ensuring data integrity and compliance within our CRM and accounting systems.

Client Communication & Resolution:

Serve as a primary contact for B2B and trade clients, managing enquiries, investigating issues, and resolving customer disputes, returns, and delivery challenges with a solutions-focused approach.

Process Excellence:

Provide high-level administrative support across Sales, Accounts, and Marketing, contributing to documentation, reporting, and operational efficiency.

Operational Support:

Demonstrate flexibility by providing occasional support to the operational/warehouse team (e.g. during critical stock counts or seasonal peaks), ensuring a cohesive link between administration and logistics.

What We're Looking For

The ideal candidate will possess a blend of professional acumen and a positive attitude:

Process-Oriented:

Proven ability to manage complex data and maintain accurate records with meticulous attention to detail.

Exceptional Communication:

Excellent verbal and written skills, demonstrating professionalism, empathy, and the ability to articulate solutions clearly.

Proactive & Organised:

Highly motivated, capable of managing competing priorities, and demonstrating a strong work ethic and independence.

Technical Aptitude:

Proficiency in Microsoft Office (especially Excel and Outlook) is essential.

Experience:

Familiarity with any accounting or CRM software (e.g. Sage 200 Professional) would be beneficial, but is

not essential

for the right candidate.

Why Join Osmo UK?

Competitive Salary:

Negotiable and reflective of your experience and the stability you bring to the team.

Career Growth:

We are committed to developing talent and offer clear opportunities for professional development and advancement.

Culture:

A professional yet relaxed atmosphere where collaboration and support are paramount.

Benefits:

Pro-rata holiday including Christmas shutdown and other company perks.
If you are ready to play a vital role in our growing business, please send your CV and a brief cover letter outlining your relevant experience and why you are looking for this opportunity to Anthony Mason via anthony@osmouk.com.

Job Type: Full-time

Pay: 24,420.00-30,625.00 per year

Benefits:

Casual dress Company events Discounted or free food Free parking
Ability to commute/relocate:

Aylesbury HP19 8UP: reliably commute or plan to relocate before starting work (required)
Application question(s):

What does 'attention to detail' look like in your daily work, and how do you ensure accuracy when you are managing a high volume of tasks?
Work Location: In person