Job Description

An exciting opportunity has arisen to join the team at Oventrop UK Ltd.

Oventrop UK Ltd was founded in 1992 and is responsible for sales and distribution of Oventrop group products throughout the United Kingdom and the Republic of Ireland.

Since its introduction, "Oventrop" has become one of the leading brands in the Building Services sector, particularly for high quality valves, controls and systems.

Our product portfolio includes "Regudis" heat interface units and "Regumaq" instantaneous hot water systems.

Reporting directly to the Internal Sales Team Leader, as an Internal Sales Administrator your role is to provide exemplary service and support to our customers by phone and email. To communicate efficiently with the External and Internal Account Managers on a daily basis.

Main Responsibilities

- Responding to customer enquiries via email and phone.

- Processing and tracking orders promptly with accuracy using or Sage system.

- Produce daily picking lists for the warehouse.

- Updating customers on the progress of their orders including stock availability and deliveries along with an order acknowledgment.

- Processing card payments on the WorldPay system for proforma accounts abiding by data protection regulations.

- Contacting couriers for POD, arranging timed deliveries or cancelling/rerouting of deliveries.

- Providing Sage quotations for customers on request.

- Liaising with the stock controller and Germany office with regards to stock.

- Processing of customers returns liaising with warehouse and sales ledger.

- To carry out electronic filing daily of customers' orders, order acknowledgements, despatch notes, picking lists etc

- Filing customer feedback in order for reports to be compiled.

- Working to deadlines and prioritising a busy workload.

Experience and Competences

Proven track record of Internal Sales Support role.

Ability to multitask to meet required deadlines.

Excellent computer skills, including Microsoft office systems.

Strong communication skills, with excellent telephone manner.

Good administrative skills.

Excellent multi-tasking ability and organisational skills.

Works well in a small team as well as independently.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension Life insurance On-site parking Sick pay
Schedule:

Monday to Friday
Experience:

Administrative Customer Support Occupations: 5 years (preferred)
Work Location: In person

Application deadline: 29/08/2025