Job Description

Job Overview

Sales Administrator/Call Handler:

To handles customer interactions via phone, email, and potentially in-person, while also managing administrative tasks related to sales. They answer inquiries, process orders and payments, maintain customer records, and contribute to the overall sales process.

Key Responsibilities of a Sales Administrator Call Handler:

Customer Communication:

Answering customer inquiries, resolving problems, and providing after-sales support.

Administrative Tasks:

Handling paperwork, updating customer records,

Call Handling Skills:

Professionally answering and managing phone calls, including greeting customers, clear communication, efficient problem-solving, and active listening.

Reporting and Documentation:

Maintaining records of sales activities and preparing reports.

Coordination:

Working with other departments, such as sales, logistics, and customer service, to ensure smooth operations.

Sales Support:

Assisting the sales team by scheduling appointments, providing data, and ensuring effective communication with customers.

Customer Service:

Providing friendly, professional, and patient customer service.
Essential Skills for a Sales Administrator Call Handler:

Communication Skills:

Strong verbal and written communication, active listening, and the ability to explain complex information clearly.

Customer Service Skills:

Patience, empathy, and the ability to handle difficult customers with professionalism.

Organisational Skills:

Ability to manage multiple tasks, prioritize workload, and maintain accurate records.

IT Skills:

Proficiency in using CRM systems, Microsoft Office, and other relevant software.

Attention to Detail:

Accuracy in data entry, record keeping, and invoice preparation.

Problem-Solving Skills:

Ability to identify and resolve customer issues efficiently.
Job Type: Full-time

Pay: 23,772.00-24,966.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Sales Administrator/Call Handler