Job Description

Job Title: Sales Assistant/Administrator

35 hours per week and with the availability to be able to work on Saturdays, based in our Berwick-upon-Tweed office.
25 days holiday plus Bank Holidays.

Job start date: as soon as possible. Interviews will be held on a rolling basis.

Aitchisons Property Centre is an independent estate agent and letting agent covering North Northumberland and the Scottish Borders. The company was voted the 'Best Estate Agent in Northumberland' at The England's Business Awards. We have offices in Berwick-upon-Tweed and Wooler.

The Person

Aitchisons Property Centre is looking to recruit a highly motivated and efficient Administrator and Sales Assistant to join our small but very successful team.

You will have experience in administration and will be responsible for updating and maintaining our software. Often the first point of contact for the organisation you will be confident in engaging with people face to face, over the telephone and via email dealing with queries efficiently. You will have a high standard of English, being able to communicate effectively, both verbally and in writing.

You will have the opportunity to get involved in all areas of work within the organisation such as sales and rental transactions, marketing and carrying out viewings of properties.

You must be able to work well under pressure without sacrificing quality and be a highly organised self-starter with a can-do attitude.

The Role

Answering to the Directors of the company, the Administrative and Sales Assistant will play a vital role in supporting all aspects of the organisation.

This person is to provides a service to the whole of the organisation by addressing all issues of an administration nature and ensuring the Directors and wider team have relevant and up to date information.

You will support these functions as part of a wider team.

Key tasks include:

First point of contact for telephone calls in the office. Monitor relevant email accounts, dealing with issues and enquiries in a timely manner. Collect, input and collate data on the CRM system. Communicate with members via email, telephone and in person at our offices. Undertake administrative tasks and general clerical support as required. Administrative tasks around the organisation's website. Contribute to the development and updating of processes and systems. Undertake social media graphic design and posting, as required. Support in marketing activities. Attend viewings of properties for sale and rent. Attend and participate in relevant meetings and training, as required. Work in a professional and confidential manner. Work as an integral member of a small team, willing to undertake tasks as needed to deliver the aims of Aitchisons Property Centre. Ensuring excellent customer service and quality delivery. Person specification Good literacy and communication skills Ability to work under pressure and meet targets and deadlines; Able to work in a busy office environment that often demands high levels of concentration and accurate data input. Able to respond effectively to changing priorities. Able to work effectively with minimal management guidance/supervision and show initiative. Willingness to accept responsibility. Good communication skills. Interest in the property market

Experience and Knowledge

Experience of working within an admin role. Experience of data collection, input, collation and report running. Good level of competence in Excel, Word and Email; Good keyboard skills. Experience in the property market would be beneficial, however, not essential. Experience of working with CRM systems.
Job Type: Full-time

Pay: From 27,300.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Sick pay
Schedule:

Flexitime Holidays Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

Berwick-Upon-Tweed TD15 1AB: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 26/05/2025
Reference ID: Sales Assistant/Administrator
Expected start date: 02/06/2025