Job Description

Job title: Sales Administrator

Location: Brigg, North Lincs

Salary from: 23,500

The Role

We are seeking a Sales Administrator to join our fast-paced team. In this role, you will manage sales administration and support on a global scale, covering multiple regions, including the UK, EU, Canada, and the United States. As a key contributor to our operations, you will handle a range of administrative tasks, ensuring smooth and efficient processes. Reporting directly to the Customer Service Team Leader, you will play a vital role in enhancing team effectiveness and delivering exceptional support.

About Us

Wrendale Designs is an award-winning producer of greeting cards, stationery, and giftware (with a love for animals, tea and biscuits, stationery, and the great outdoors!). We pride ourselves on our high-quality design led products that generate a genuine sense of pleasure to see, hold and own. Wrendale aspires to be one of the best giftware brands globally and a household name across the world. We hope our customers, who form part of the wider Wrendale community, will love the brand not only for the products which are high quality, sustainably sourced, rich in unique detail and always deliver a smile, but also for the whole 'Wrendale experience'. This encompasses all round excellence from creative marketing and beautiful packaging to world class customer service. The success and sense of achievement is shared by an exceptional team who together form the core of the 'Wrendale Family', committed to delivering the vision and creating a happy and fulfilling environment. Wrendale Designs has also earned the prestigious B Corp Certification demonstrating our ongoing commitment to employee well-being and the environment.

Key responsibilities

Manage all types of correspondence by responding or forwarding within the KPI's set.

Provide support to our customers and sales representatives/agents via phone calls and email.

Set-up new stockists

Accurately input orders

Order Release and Oversee Ecommerce Log

Oversee Sales Inbox

Check samples orders for invoicing

Maintain Sales Reports and commissions

Maintain Price Lists and uploads on sales ordering platform

Update barcode lists

Maintain customer stock sheets on a monthly basis.

Essential skills and experience

Have a positive attitude and a personable phone manner.

Excellent administrative, organisation and communication skills.

Be a competent user of Microsoft office software and CRM systems.

Must have good Microsoft Excel Skills (VLOOKUP, Pivot Tables competent) - a test may be given

Must have previous experience in administration and customer service.

Be able to multitask and remain calm when working under pressure.

Detail oriented.

Ability to work well within a team and work independently.

Right to work in UK

Benefits

Optional 4-day working week 8am-5pm with no reduction in pay

Discount on Wrendale products

Regular paid social events

Employee assistance programme (Simply Health) available after probation

Opportunities for professional development

A supportive and collaborative work environment

We are an equal opportunity, Disability Confident employer and value diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Our recruitment process is inclusive and accessible, we can provide information in accessible formats (for example, large print) and we accept applications in alternative formats (for example, electronically/dictation) if needed.

Job Type: Full-time

Pay: From 23,500.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Brigg: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have a strong grasp of the English language, being able to use the correct grammar and punctuation when responding to enquiries..
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 04/07/2025