Job Description

Our Culture

At TC, our culture is built on the pillars of collaboration, responsibility, and authenticity, and an unwavering commitment to excellence. We live by our four core values - Aim High, Do it Together, Be Responsible, and Be Authentic - which inspire us to deliver exceptional results while creating an environment where every individual contributes to the business's success.

We recognise that Sales is at the heart of our business, and the team are supported by every department. Each Tribe member plays a vital role in shaping the customer experience, which is why Sales is always front and centre in our minds. Together, we are a team of bubbly, enthusiastic, driven, and passionate people who desire to succeed and be amazing together.

Reasons to apply.

Being part of an incredible sales team
This is what the

current

team have to say about working for TC;

"I love working at TC because there is always room to grow and develop, as well as the positive company culture and amazing team." - Lauren "TC is fantastic company and a great place to work, everyone is so supportive of each other, we are one team. I had the pleasure of being voted and winning employee of the year for 2023....the prize a trip to Dubai, this says it all and I feel very privileged to work with such great people!!!" - Louise "Why do I work for TC? Honestly? It's easy - the people - TC is a family where I feel supported, valued, and listened to. Every day is high energy, work-hard and lots of laughter, not to forget the amazing social events throughout the year to look forward to. It's a one-of-a-kind place to work and I love it." - Hannah "I've been with TC for nine years now, and what a fantastic company to work for! We are like one big family who support each other & encourage progression." - Nicky Operating in a culture of transparency, respect, and accountability. Opportunities to upskill and develop within a dynamic business. Support in your career with TC Group to achieve what you want to achieve.

Title:

Sales Coordinator

Job Overview:

Are you ready to embark on a dynamic career journey where your exceptional customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated team. In this role, you'll be the welcoming voice and the problem-solving wizard behind our thriving customer relationships. You'll play a vital part in ensuring that our clients receive top-notch service from their first interaction with us to the timely delivery of their orders. If you're passionate about building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking, we want to hear from you.

Key Responsibilities:

Deliver Exceptional Service

: Process customer orders, enquiries, and aftersales requirements with precision, professionalism, and a friendly demeanour.

Collaborate Efficiently:

Engage daily with various departments, including merchandise, ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.

Manage Enquiries:

Be the first point of contact for customer enquiries via email, phone, and order processing, always providing clear and helpful responses.

Communication Mastery:

Keep customers informed about company updates, liaise effectively with our CRM and Field Sales teams, and maintain open lines of communication internally.

KPI Excellence:

Meet and exceed Key Performance Indicators (KPIs) to help us achieve our business targets while delivering exceptional customer service.

Relationship Building:

Collaborate closely with our Field Sales and CRM teams to establish and nurture long-term relationships with our valued clients.

Feedback Champion:

Share customer feedback, process improvements, and issues with the relevant teams and management to help us continually enhance our service.

Escalation Point:

Identify and escalate issues to the appropriate managers or team leaders when necessary to ensure swift resolution.

Information Hub:

Keep up-to-date with departmental information and ensure customers are regularly updated on their orders. Generate customer reports when required.

Flexibility:

Embrace the opportunity to adapt to evolving responsibilities and go above and beyond to support the company's goals.

Qualifications and Skills:

Proficiency in Microsoft Office suite Strong administrative skills Demonstrated ability to multitask effectively

Personal Attributes:

Flexible and adaptable Dedicated to helping the company achieve its objectives Aspirations for career growth and taking on additional responsibilities in the future Self-motivated, positive, confident, and self-assured If you are ready to be part of a team where your contributions make a real impact and your career aspirations are valued, your journey to success starts here!

Benefits:

25 days holiday plus bank holidays (increasing to 30 days holiday with length of service) Extra paid day off for your birthday Hugely popular Tech Scheme Attractive Bike Scheme Free access to an Employee Assistance Programme app providing 24/7 support and advice. Free gym and spa access at Aztec West for yourself and one other plus food & drink discounts Exciting social events from competition days, bowling, comedy nights etc 2 additional paid days off per year to volunteer at your chosen charity Visits from TC's 4 legged friends Private healthcare services Pension scheme Free on site parking A fun and vibrant team in a great location!

Hours:

37.5 hours per week Monday - Friday No Weekends, No Bank Holidays and Christmas shut down

Start Date: ASAP

Our Company:

Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking then TC is the company for you!

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards. We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy - people are important. Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

TC provides a wide range of office seating, desking, storage, conference, and training furniture, exclusively through the trade, to clients across the UK and Europe.

For more information, please check out our website: https://www.tcoffice.co.uk/

Whilst we would love to respond to every single applicant applying to our roles, we are unable to reply to everyone due to the high number of CVs we receive on a daily basis. Please be aware that if you haven't been contacted within 10 working days then you have not been successful this time around.

To review our GDPR policies please visit our website www.tcoffice.co.uk/pages/policies

Job Types: Full-time, Permanent

Pay: Up to 24,570.00 per year

Additional pay:

Commission pay
Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: Sales Coordinator