Job Description

About us

CMW Horticulture is a leading supplier of horticultural equipment in the UK, founded in 1989. Our leading position is built on the commitment to maintain loyal relationships with customers and partners alike.

In 2021, CMW became part of Bosman Van Zaal, a renowned specialist in realising plant production systems for the food and floricultural sector, the pharmaceutical industry and for agrotechnical companies. Together, we work on the development of smart logistics and robotics, control systems and data logging, Venlo glasshouses, polythene greenhouses, and growth support systems including water, climate, and electrical systems. Our strapline is: Insight - Movement - Growth.

For more information, go to www.cmwhorticulture.co.uk

The Role

We are looking for a Sales Administrator to join our office team, with an imminent start date. You will be the first point of contact for customers, in person and over the phone working Monday to Friday 8.30am-5.00pm at our small, friendly office in South Cave, near Brough. You may be new to the office environment, or you may have many years of experience, we are open to all applicants! Product training will be provided, and progression is available for the right candidate.

Responsibilities

Main person responsible for answering the telephone and passing on messages and calls. Greet customers and visitors and deal with their reason for visiting. Process customer orders received via email, telephone, visit:
- Raise sales order (calculating profit margin when required)

- Raise PO from supplier to CMW/direct to customer

- CMW stock: pick and pack, dispatch order on Sage

- Arrange deliveries via carrier to customer

- Print customer invoices and take payment where necessary

Maintain stock levels of common CMW items. Place supplier orders with most competitive price and delivery time in mind, and at the request of colleagues. Check supplier order confirmations and contact suppliers regarding delivery/product problems. Check-in deliveries the day they arrive, put away and communicate delivery to relevant members of staff. Process / file all paperwork as applicable and per company procedure. Maintain Purchase Order spreadsheet daily to ensure deliveries are made as per requested date and liaise with customers, colleagues regarding changes. Arrange collections from the Netherlands, ensuring correct procedure for imports is followed. Assist sales staff with quotations and orders. Assist with administration of sales enquiries and targets XL files. Process customer returns/problems, escalating these where required. Keep warehouse tidy, ensure walkways and fire exits are kept clear. Liaise with colleagues regarding project work; ensuring timely deliveries, returns, stock adjustments are processed. Sage 'housekeeping', including maintaining sales prices, stock items, open POs and SOs. Assist with administration of trade shows as instructed.

Requirements

Excellent customer service skills Basic knowledge or experience of Microsoft Office applications (Outlook and excel) Able to direct others and work as part of a team Basic knowledge of Health & Safety in the workplace Able to problem solve and use own initiative Flexible / Positive approach Work with accuracy and great attention to detail Current full driving licence Experience within Horticulture or Irrigation would be preferable

Package:

23 days + Plus Bank Holidays Training provided on site Regular salary reviews in place Pension scheme Free onsite parking Progression opportunities within the role
Job Type: Full-time

Pay: 22,222.20-24,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Brough HU15 2BY: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Sales administration: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person