Job Description

Company Overview

Cheshire Lime Ltd are a traditional builders merchant and specialist contractor focusing mostly on the restoration and maintenance of historic and listed buildings. The materials are sold to both trade and DIY customers. Our contracting services are in demand for both commercial and domestic clients.

Job Overview

We are seeking a well-organised and friendly individual to help support our rapidly growing business. Predominantly warehouse-office based, the ideal candidate will help support the growth, organisation and development of the material sales and contracting divisions. This position requires excellent organisational skills, a friendly and professional telephone manner, confident inter-personal skills and an adaptable can-do attitude. All relevant training and support will be provided in order to help You maximise Your potential. An Interest or experience in the heritage building industry would be a distinct advantage but not essential.

Duties will include:

Handle in-coming telephone, email and business WhatsApp enquries Make clear notes and work closely with the Director in order to schedule work, maximise sales and improve client / customer engagement and experience Process web and telephone orders with a view to up-sell where appropriate Welcome walk-in customers, discuss the basics of our materials and services (further and more complex questions to be passed onto Director initially) Take payments via card machine Generate invoices / estimates and input customer information using our software (ensuring gdpr compliance) Place orders with suppliers and manage stock levels Co-ordinate order collections, deliveries and logistics via our Haulage Provider Manage client scheduling via whiteboard and diary system Pro-actively provide feedback in areas where improvements can be considered

Skills

Competent computer literacy including PDF, Microsoft Excel, Word, Outlook and also ideally MAC equivalent i.e. Numbers, Pages, Mail etc Competent mobile phone app literacy including Facebook, WhatsApp, Instagram. Experience with FreeAgent accounting / invoicing software is advantageous but not essential Experience updating website products via Wordpress advantageous but not essential Excellent communication skills in English, both written and verbal. Demonstrated administrative experience with a focus on sales support functions. Excellent organisational skills with the ability to manage time effectively. Good attention to detail Ability to work within a team whilst also being self-motivated. This is a part time role initially with potential of a full-time opportunity (with additional incentives and benefits)
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: No less than 16 per week

Benefits:

Employee discount Free parking
Work Location: In person