Job Description

We are a reputable domestic carpet fitting company with branches across the UK. This is an exciting opportunity for an experienced Administrator to join a well-established and supportive team in a fast-paced environment.

This role is ideal for a confident and reliable individual who is an excellent communicator and thrives under pressure while working with both customers and colleagues.

Key Responsibilities:

? Sales Administration Duties

? Handling incoming calls professionally and efficiently

? Making follow-up calls to generate sales

? Contacting customers to take final balance payments

? Conducting after-sales quality control calls

? Responding to enquiries via email and social media

? Typing up meeting minutes

? Updating customer information using our CRM software

? Working closely with the sales team

? Performing general administrative tasks as needed

Required Skills & Attributes:

Essential

? Fully I.T. literate, including proficiency in all Microsoft Office packages

? Previous experience in an administration-based role

? Working knowledge of social media platforms

? Experience in a customer service environment

? High attention to detail

? Professional and clear telephone manner

? Reliable, flexible, and well-organised

? Strong communication skills and a positive team player

Desirable

? Full UK driving licence

Benefits:

? In-house training on bespoke software

? On-site parking

? Company pension

? Friendly and dynamic working environment

Location: Based at our Derby store, with occasional travel to our head office if required.

Contract Type: Permanent

Hours: Full-time preferred; part-time may be considered

Schedule: Includes working Saturdays

If you thrive in a fast-paced setting and want to contribute to a growing and dynamic business, we would love to hear from you!

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Experience:

Administrative: 3 years (required) Customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person