Job Description

Sales Administrator - Small Works/Glazing Team

Location

: Jacobs Well, Guildford

Hours

: Monday to Friday, 8:00 am - 5:00 pm (with a 30-minute lunch break)

Holiday

: 28 days paid holiday

Benefits

: Free on-site parking

We are looking for a dedicated

Sales Administrator

to join our small works/glazing team at Sheerwater Glass, replacing a valued team member who is relocating. This is an exciting and varied role, providing essential support to both our Customers and Service Engineers.

Key Responsibilities:

Liaising with customers to understand their requirements and discussing their needs and solutions. Preparing and providing quotations to customers. Taking and processing deposit payments as well as final balance payments. Booking appointments for engineers and managing their schedules. Acting as the point of contact for customers throughout the project, maintaining our high standard of customer care. Coordinating with service engineers and ensuring smooth communication between teams. Managing relationships with customers, letting agencies, and other stakeholders. Ensuring a high level of organisation in a fast-moving and dynamic environment. Assisting with general administrative tasks as required.

About You:

Previous experience in a similar administrative or sales support role is preferred. Strong customer service skills with the ability to handle multiple tasks efficiently. Excellent communication and interpersonal skills, with a confident phone manner. Good level of IT competency, with training provided on any specific systems or products. Competency with computer systems, including CRM and office software. Organised, detail-oriented, and able to work effectively in a fast-paced environment. Able to work well both independently and as part of a close-knit team. All product-specific and IT-specific training will be provided as needed.

Team Environment:

You will be joining a team of three office members and working closely with five service engineers in our Glass shop, along with other departments within Sheerwater Glass to maintain our high customer service standards.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Free flu jabs Free parking On-site parking
Experience:

Sales administration: 1 year (preferred) administration: 1 year (preferred)
Work Location: In person