Job Description

Here at the

Mick George Group

we are currently recruiting a

Sales Administrator

to join the team.

Location:

Mick George Head Office - Huntingdon

Working Hours:

Monday - Friday 8-5

Pay:

To be discussed at interview

Benefits:

Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail.

Main Responsibilities

Ensure all calls made/answered are within a timely manner with a high level of customer service making sure the customer has the best experience. Have adaptable approach to each customer's needs and requirements, being able to upsell and identity and cross-selling opportunities. Be highly organised completing all administrative tasks such as; processing orders, customer account reports, adding new companies onto the portal, log and investigate invoice queries in a timely manner with high attention to detail. Manage own inbox and shared inbox ensuring responses to quotes, queries and orders are in our SLAs as and when required. Undertake all relevant training as and when necessary, keeping up to date on all Mick George Products and Services. Complete any Ad-Hoc duties issued by Sales Support Manager and Key Account Manager.

Skills/Qualifications

Flexibility to get tasks completed as needed

Excellent attention to detail

Ability to work under instruction whilst using own initiative where necessary

Highly organised with a polite and confident telephone manner

The confidence and competence to deliver against targets and KPIs

Effective communicator, influencer & relationship builder

The written communication skills to produce succinct correspondence and reports

Ability to identify own development needs

Good communication skills

Always demonstrate best practice

Excellent MS Office skills

Ability to be methodical and flexible in approach to tasks

Committed to providing first rate service internally and externally

Driven self-starter, comfortable with working alone and as a pro-active team member

Ability to prioritise work and manage own diary - amidst challenging demands on time

The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual's contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

Job Types: Full-time, Permanent

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Huntingdon PE29 6XU: reliably commute or plan to relocate before starting work (required)
Experience:

Sales administration: 1 year (preferred) Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person