Job Description

Sales Administrator

About the Business

Verona is the UK's leading distributor of tiles and flooring, supplying independent tile, kitchen and bathroom retailers as well as national multiples such as Tile Giant, Wickes, Jewson, City Plumbing, Travis Perkins and Selco. Products are sourced from around the world to ensure we offer our customers the very best ranges at competitive prices, and we pride ourselves on offering innovative display solutions and marketing support as well as the latest products.

Job Purpose

As Sales Administrator you will be the first point of contact for our customers in placing orders, processing returns, and invoice management.

A passion for building relationships with customers is essential, in addition to being extremely hard working and driven with the desire to deliver first class customer service. You will ensure best practice techniques are implemented to give the business and our customers the best service experience.

Key Responsibilities

To handle inbound telephone calls and any customer correspondence and deal with them accordingly to ensure a swift and effective service is provided to our customers Manage and process all queries and customer orders received via the email inbox Organise replacements for damages received on delivery Communicate effectively with customers and proactively find solutions to their problems by answering their questions and taking ownership of every enquiry. Organise collections for returned orders Have good time management to enable you to successfully complete own work-flow and processes associated with the Sales Support department.

Required Qualities and Experience

Good communication and interpersonal skills High attention to detail and able to work on tight deadlines Self-motivated with an ability to work on own initiative. Knowledge of all MS Office software (preferable)
If you are a motivated individual with a passion for customer service and sales support, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free parking
Application question(s):

Please note our operating hours Monday to Friday between the hours of 08:30 & 17:00.
Can you work those hours?

Experience:

Sales administration: 2 years (required) Customer service: 2 years (required)
Work Location: In person