Job Description

Company Overview

We are looking for someone to join one of our

fast-growing wholesale flooring

brands, established in recent years and already experiencing rapid expansion. Our focus is on providing exceptional service, high-quality products, and strong support to both our customers and sales team. As we continue to grow, we are looking for committed individuals to join our team and contribute to building an efficient, customer-focused business.

Position Overview

We are seeking a proactive and detail-oriented

Sales Administrator

to join our growing team. The successful candidate will play a key role in ensuring smooth and efficient processing of customer orders, providing excellent customer service, and supporting both our sales representatives and internal operations. This is an exciting opportunity to be part of a dynamic company where you can make a real impact.

Key Responsibilities

Order Processing

Accurately process orders received via tickets, email, and phone. Ensure all orders are entered into the system correctly and in a timely manner. Follow up on incomplete or unclear orders with customers or sales reps.
Customer Service

Handle incoming customer calls and emails regarding product queries, order updates, and service issues. Resolve customer complaints professionally and escalate when required. Provide accurate information on stock availability, delivery lead times, and product details.
Logistics & Delivery Coordination

Liaise with logistics partners to track shipments and resolve any delivery issues. Monitor delivery schedules and keep customers informed of updates. Escalate and manage any delivery delays proactively.
Accounts Administration

Monitor customer credit limits and highlight issues where necessary. Take payments over the phone and process pro forma invoices. Work with accounts to resolve unpaid, overdue, or on-hold orders.
General Administration

Maintain accurate records of all orders. Ensure queries relating to unpaid or past-dated orders are resolved quickly. Allocate new customers to the correct sales representative.
Sales Support

Assist sales reps by checking stock, managing order queries, and providing delivery ETAs. Help handle customer complaints and ensure issues are resolved in a timely manner. Provide administrative and operational support to enable sales teams to focus on business growth.

Skills Required

Strong organisational skills with the ability to manage multiple priorities. High attention to detail and accuracy in data entry. Excellent communication skills (verbal and written). Confident in dealing with customers and handling complaints. Proactive problem-solving ability. Team player with a collaborative mindset. Competent IT skills (order management systems, spreadsheets, and email).

Experience & Qualifications

Previous experience in order processing, customer service, or administration (preferably in wholesale or distribution). Experience working alongside logistics and/or accounts teams is an advantage. Knowledge of the flooring industry is desirable but not essential.

Personal Attributes

Customer-focused and committed to delivering excellent service. Dependable, reliable, and able to perform under pressure. Adaptable to the needs of a rapidly growing business. Professional and approachable when dealing with colleagues and customers.

Salary & Benefits

Base salary: 24,500 per annum

.

Opportunity to earn up to 3,500 per year in easily achievable performance-related incentives/bonuses

. Opportunity to grow within a rapidly expanding company. Supportive and collaborative team culture. Relaxed working environment Casual dress code Breakfast provided with healthy (and some not so healthy) food and snacks Regular team socials and competitions 25 day holiday allowance, plus Bank Holidays
Job Types: Full-time, Permanent

Pay: 24,500.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Discounted or free food Employee discount Sick pay
Work Location: In person