Job Description

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business with our Head Office based in the beautiful Welsh border town of Monmouth. We have 16 inspirational showrooms across the UK and are currently recruiting for a Sales Administrator to join our Sales Office at our Monmouth Head Office.

The role:

The main purpose of this role is to provide administrative support to the sales team, selling Mandarin Stone products to clients either over the telephone or by email.

Duties of the sales administrator:

- Raising quotations, confirming orders and taking payment for orders.

- Processing internet orders.

- Dealing with telephone and email enquiries.

- Problem solving.

- Liaising with our logistics department to book in deliveries.

- To offer product and technical advice.

- Provide a high level of customer service throughout the sales journey.

- Work as part of a face paced and close team.

- Sales Aftercare and much more.

Experience:

- We look for people that thrive working in a customer focused environment and pride themselves on being organised and efficient.

- The successful candidate will need to be self-motivated and possess excellent attention to detail.

- be computer literate with a good understanding of basic maths.

- No previous industry experience is necessary all we ask for is someone who ideally has experience working in an administrative role within a customer sales and service environment.

In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

How we will support you:

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay:

- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service

- A day off on your birthday each year to celebrate you, after qualifying length of service

- Public / Bank Holidays and Christmas Eve off each year

- Access to our Employee Assistance Programme

- Cycle to Work Scheme

- Optional Pension Scheme, to help you save for the future

- Enrolment into the company sick pay scheme after qualifying period

- Death in Service

- Private Health Care after three years' service

- One free eye test, every two years for employee's using display screen equipment

- Employee Discount

- Travel costs when travelling beyond your remit

- Access to lots of perks and discounts through our Bright HR app

- Induction and training

Wellbeing:

We know that sometimes life can be tricky, or you might need guidance. We are here to help and provide all of our employees with:

- An Employee Assistance Programme

- Access to trained Mental Health First Aiders

- Celebrations of awareness days, we celebrate everyone at Mandarin Stone!

If you are ready to embark on a journey in luxury retail and contribute to an exceptional shopping experience, we would love to hear from you.

Working hours:

Hours of work are 9.00am - 5.30pm Monday to Friday and your choice of either alternative or one in three Saturdays 9.00am - 12.30pm. We are closed on Sundays and Bank Holidays.

Job Types

: Full-time, Permanent

Salary

: 28,000 - 29,000

Job Types: Full-time, Permanent

Pay: 28,000.00-29,000.00 per year

Benefits:

Additional leave Canteen Company events Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Store discount
Work Location: In person