Job Description

Join the UK's leading roofing merchant and bring your customer service skills to a role that makes a real impact.



SIG Roofing, we're proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide from Inverness to Plymouth and more than 40 years of experience, we've built up a wealth of knowledge along the way. We're here to share that know-how and do our bit to help the roofing industry thrive.



We are currently looking to recruit a Sales Administrator in our Swansea branch to provide administrative support to the sales and operational functions and ensure the daily completion of general site administration tasks.



What you'll be doing:

Dealing with incoming calls from customers regarding pricing, delivery eta's and stock enquiries etc Proactive calls to customers to chase quotes/orders Processing of Transport Purchase orders on K8 (Sales Order System) Assist with organising transport and liaise with existing 3rd party logistics firms to maintain customer service levels on deliveries. Input and process the sales order onto K8 sending all relevant order acknowledgements to the customer. Responding to customer inquiries, addressing concerns, and proactively communicating order status. Pricing of material to customers based on current up to date live pricing. Assist with the purchasing of non-standard stock items. Liaise with the sales and warehouse teams and check to ensure appropriate stock levels are available for orders to go out Invoicing, scanning and electronic filing of daily sales orders, advice notes and pick notes. Assisting with customer credit queries Monitoring of the shared sales email inbox to answer and follow up on customer queries. Miscellaneous Administration tasks Any other reasonable request from your line manager


What you'll bring:

Previous experience in a sales or customer service role (merchanting or construction industry experience is a bonus). Strong communication skills and a customer-first attitude. Good IT and numeracy skills, with attention to detail in processing orders. Ability to build relationships with customers, colleagues, and suppliers. A proactive, team-oriented mindset and a willingness to learn.


What we offer:

Competitive salary 25 days holiday + 8 bank holidays. Company closed during Christmas period Company pension with up to 7.5% employer contribution. Life assurance (up to 4x salary). SIG Share Incentive Plan Employee Discounts from top high street and online brands Access to structured development through our Sales Academy, Apprenticeships, and on-demand training via our Learning System


SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.



Please note:

Due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised closing date. Once a vacancy has closed, we are unfortunately unable to consider additional applications we therefore encourage you to apply as soon as possible to avoid disappointment.