Job Description

We currently have an exciting opportunity to join us as a Sales Administrator within our Customer Service Team.

In a nutshell you will be responsible for:

You'll play a vital role in supporting the company's strategic objectives by ensuring that customers receive exceptional service at all times. The team consists of highly skilled individuals who provide both technical and product information while offering administrative support to the external Sales Team. The team is not simply reactive but actively promotes products and seeks ways to assist customers.

What you are already great at:

General administration to ensure smooth departmental functionality, including handling customer enquiries and orders. Managing telephone and email enquiries in a timely and professional manner. Addressing customer questions and complaints with sensitivity and effectiveness. Processing purchase orders via email, EDI, and customer-specific portals. Following procedures to resolve customer problems and issues. Developing a deep understanding of company products and services. Maintaining a professional and pleasant customer-facing image. Achieving customer satisfaction targets. Maintaining customer databases. Supporting the external Sales Team.

For this role we would need you to demonstrate:

Experience:

Experience in a B2B sales support/customer service function or a B2B sales/telemarketing environment. Previous experience working as part of a team. Good knowledge of customer databases and proficiency in MS Office (Word, Excel, PowerPoint). Demonstrable flexibility in previous roles or experience working in a multi-functional role. Ability to resolve arising conflicts. Comfortable working to deadlines.

Skills:

Excellent verbal and written communication skills. Professional, friendly, and enthusiastic telephone manner. Strong organizational and administrative skills. High level of computer literacy.

Attitudes:

Proactive, results-driven, and passionate about good customer service. Persuasive personality with a strong sales orientation. Assertive and committed to seeing through plans and overcoming objections. Innovative, continuously seeking improvement. Energetic, engaging, and positive approach. Works efficiently and meets tight deadlines.

What your colleagues say about you:

An ideas and solutions focused person An excellent and engaging communicator, confidence to communicate at all levels Very organised and methodical Able to communicate ideas both verbally and in writing Very high level of attention to detail

Our Values :

Cultivates Innovation - Always remain curious. Active Learner - Take every opportunity to grow your own capability. Collaborates - Use your network, sharing knowledge and skills. Plans and Aligns - Make it relevant, make it purposeful

Why work for us:

We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn't always defined by hitting a financial target.


We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.

The Benefits Bit:

33 days holiday (inclusive of Bank Holidays)


Employee Assistance Programme


Annual Incentive Plan Bonus Structure


Life Assurance


Health & Wellbeing Programme, including health cash plan and employee assistance


Pension Plan


High St Reward Scheme


Refer a Friend Programme


Free Parking


Frequent Technology User Free Eye Care


Flexible working model


Employee Recognition Programme


We are an employer who values you, you will be welcomed with open arms and supported to succeed.

Our hiring process:

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.


In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.


Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.


With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.


Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert - the brands that make up the House of Rohl.