Job Description

SJ Electronics Ltd

, a prominent distributor of electronic test & measurement equipment and part of the esteemed Roseoak Group, is seeking an enthusiastic and customer-focused individual to fill the position of Sales Admin/Service Coordinator. If you are bright, detail-oriented, and ready to contribute to a dynamic team, we want to hear from you!

ROLE RESPONSIBILITIES:

Customer Service

Create and provide quotations for sales and service customers with a keen focus on customer satisfaction. Maintain records of upcoming Service Visits and Calibrations.

Efficient Order Processing

Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software. Ensure accuracy and efficiency in the creation of customer sales quotations. Manage spare parts stock and orders to support smooth service operations.

Communication and Coordination

Schedule Service visits, confirming dates with customers for a seamless experience. Manage inbound and outbound customer phone calls with professionalism and courtesy. Collaborate with the external sales force, handling enquiries and sales leads effectively.

Digital Presence Management

Monitor and respond to sales and service-related emails promptly. Engage with customers through LiveChats on our website, providing real-time assistance.

Logistics and Inventory Control

Organize shipments with carriers to ensure timely deliveries. Place orders with suppliers and manage stock and back orders for efficient order fulfillment.

SKILLS/EXPERIENCE:

We're looking for a Service Administrator with the following skills and experience:

Previous experience of working in a similar role involving service administration, ideally in a technical environment; Strong IT proficiency, with good knowledge of MS Office, particularly Outlook, Word and Excel; Experience with Sage 50 or equivalent is essential Experience of ACT! CRM system or similar is an advantage Confident numeracy skills, with consistent accuracy; Excellent attention to detail; Takes an organised approach to work; Excellent communication and customer service skills, both verbally and in writing; Enjoys working as part of a collaborative team.
The successful candidate should have a minimum of 2 years experience working in a Sales Administration / Service Co-ordination role.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

A-Level or equivalent (preferred)
Experience:

administration: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 26/04/2025