Job Description

About TFS Foods

TFS Foods are a rapidly-growing, independent foodservice wholesaler supplying caterers across Kent, Sussex, Surrey, and South London. We pride ourselves on offering exceptional customer service and a wide range of quality chilled, frozen, and ambient products.

Accuracy, friendliness, and reliability are key to everything we do.

Purpose of the Role

To handle incoming customer orders and enquiries efficiently and accurately, ensuring that every TFS customer receives a high standard of service. The role involves processing orders, liaising with the warehouse and transport teams, and maintaining accurate records in our ordering system.

This hire will completely be about the person that can help us get to the next stage in our growth.

Key Responsibilities

Take daily customer orders by mainly phone but also email, or answerphone. Upsell on products Input orders into the company's order system - Fresho. Confirm prices where required, quantities with customers. Liaise with warehouse and transport teams to ensure timely deliveries. Handle customer queries and resolve minor delivery or product issues. Upsell or promote weekly specials and new product lines. Ensure all customer account information is accurate and up to date. Provide reports or summaries for daily order volumes and issues. Assist with general administrative duties in the sales office.

Skills and Experience Required

Essential:

Excellent telephone manner and communication skills. Strong attention to detail and data accuracy. A good communicator with experience working within a similar role Competent computer skills - Excel, email systems, and order-entry software. A team player with a proactive approach. Reliable, punctual, and customer-focused.

Desirable:

Experience within a foodservice / wholesale / catering environment. Familiarity with chilled, frozen, and ambient food products. Knowledge of the local area and customer types. Previous use of Fresho or similar ordering systems.

Personal Attributes

Friendly and approachable with a positive attitude. Calm under pressure and adaptable during busy trading periods. Enthusiastic about providing excellent service. Self-motivated with good organisational skills.

Working Hours & Environment

Typically late Sunday 4pm - 8pm, Monday to Thursday 10am - 7pm Office-based within the TFS depot Free on-site parking, staff discount, and company pension scheme

Benefits

Competitive salary (depending on experience) Bonus after initial 3 month probation 28 days holiday including bank holidays Staff discount on TFS products Pension contributions Opportunity to grow within a friendly, family-run business
The site is based in East Peckham which is just outside of Paddock Wood, it is easy to get to from Maidstone, Tonbridge and Tunbridge Wells.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension On-site parking Store discount
Work Location: In person