Job Description

Overview

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Sales & Events Executive

Location:

Head Office - Royal Exchange Square, Glasgow

Department:

Central Reservations

Hours:

Part-time contract (20 hours guaranteed, with potential for up to 40 hours)

Are you looking to join the team behind some of Glasgow's most exciting hospitality venues?

MML Leisure is the group behind Kong, Wunderbar, Hide & Seek and more - and we're on the lookout for a friendly, organised, and customer-focused

Sales & Events Executive

to join our central reservations team.

In this role, you'll be the first point of contact for customer enquiries across all four of our venues. From bottle package sales and event bookings to general questions about our venues, you'll handle it all with a positive, professional attitude. You'll also lend a hand with event planning and coordination when extra support is needed - helping us deliver unforgettable experiences across our venues.

What you'll do:

Manage all inbound calls to our central reservations line. Respond to emails and messages from customers about bookings, products, and venue information. Take and manage reservations, including bottle packages and private event enquiries. Assist with event planning and coordination during busy periods or larger events. Provide knowledgeable, friendly service that reflects the spirit of our venues. Work closely with venue teams to ensure smooth handovers and top-notch guest experiences.

We'd love to hear from you if you have:

Previous hospitality experience (bar, restaurant, hotel - all great!) Strong admin and communication skills. Experience in a receptionist or call centre role (ideal but not essential.) Familiarity with hospitality booking platforms such as Seven Rooms, ResDiary, or Zonal Tables. A proactive and professional approach to customer service. Interest in Event sales.

Perks of the job:

50% off food and drink at all MML Leisure venues. A dynamic, social working environment. Flexibility with hours (20 guaranteed, with more available based on business needs.) The chance to be part of a growing, energetic company in Glasgow's hospitality scene.

Ready to join us?

Send your CV and a short note about why you'd be a great to join the team. We can't wait to meet you!

We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Job Type: Part-time

Pay: From 12.50 per hour

Expected hours: No less than 20 per week

Benefits:

Company pension Discounted or free food Employee discount
Experience:

Customer service: 2 years (preferred) Hospitality: 2 years (preferred)
Work Location: In person