Job Description

Sales & Customer Service Associate

About Diamond Golf

Diamond Golf is a well-established business within the golf industry, having supplied high-quality golf club components, clubmaking machinery and supplies to the industry for nearly 50 years. We are owners of the Wishon brand of golf clubs, supplying advanced equipment for custom club fitters both in component and fully built form.

We are a B2B company with customers across the UK, Europe, the USA, and worldwide. We are known for our reliable service, strong customer relationships, and industry expertise.

The Role

This role is primarily focused on answering customer enquiries and processing orders, with a secondary element of proactive sales support to existing customers.

This is an ideal role for someone who is confident on the phone, comfortable using computers and email, and enjoys helping customers. An interest in golf or golf products would be a strong advantage.

Key Responsibilities

Customer Service & Order Processing:

Answering incoming phone calls in a professional and confident manner Handling customer enquiries via phone and email Taking customer orders over the phone and processing them accurately on the system Managing orders received via email and webstore Providing a high level of customer service to customers worldwide

Sales Support:

Proactively contacting existing customers (no cold calling) Checking if customers need assistance with current or future orders Informing customers of relevant products and opportunities Supporting overall sales performance across key markets

General Responsibilities:

Supporting the Commercial Manager and wider team Maintaining accurate records and ensuring efficient order handling Contributing ideas to improve customer service and sales processes

About You

You will be a confident and professional individual who enjoys speaking with customers and delivering a high standard of service. You are comfortable using computers and email, accurate when processing orders, and able to manage multiple enquiries in a busy environment. You take pride in helping customers, communicate clearly, and are motivated to support sales by proactively working with existing customers. An interest in golf or golf products would be an advantage.

Essential:

Previous experience in a sales and/or customer service role

Confident, professional telephone manner

Strong computer skills, including regular use of email.

Accurate and organised, with experience processing customer orders

Clear written and verbal communication skills

Calm, reliable, and able to work effectively under pressure

Desirable:

An interest in golf or the golf industry

Playing golf or having basic knowledge of golf products

Experience using order-processing or ERP systems (e.g. Sage200) and Excel

Qualifications & Experience

No formal qualifications required Sales & service experience preferred but not essential, training can be provided

What We Offer

Full-time, stable role within a growing international business Training and support to build product and industry knowledge, as well as training in golf club technology & custom fitting. Opportunity to develop sales skills with existing customers.

How to Apply

Please send your CV and a brief cover letter explaining your interest in the role to info@starfishpeople.com or click apply above.

Location:

Arundel, on-site.

Hours:

Full-time working a minimum of 35 hours per week

Salary:

24 - 25k

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Work Location: In person