Job Description

As a Sales and Service Specialist you will be our resident expert in our exciting and exclusive Macallan Boutique. In store, our product ranges include collections of fine whiskies including rare and vintage bottles from around the world. If you know your single malt from your single cask or perhaps you are an expert in Liquor, you will impress even our most discerning customers with your fantastic product knowledge.



A natural affinity with customers is key and, as a specialist, the ability to demonstrate products confidently and with passion is an excellent way to build customer relationships and maximise sales opportunities.



World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development. In addition, as a customer service representative your benefits will include:

Company bonus scheme Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us! Discounts on products for our staff, family, and friends Travel discounts Free parking


We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon



At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.


We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.