Job Description

Job Category: Customer Service & Contact Centre
:
Sales and Services Advisor
25,000- 27,500 plus excellent benefits (work level 6B)
Full-time 37.5 hours a week, between 9am to 5pm - one evening shift per week and one Saturday shift every 4 weeks
Remote
We're looking for motivated customer sales and services advisors to join our Co-op Legal Services team.
Here at Co-op, we're committed to a better, different way of doing business for our customers, and in this role, you'll make a real difference to our customers' lives at a time when they need us most. We'll look to you to provide valuable advice and guidance to our customers over the phone, supporting them with selecting the right service that suits their needs. We'll offer full training and the chance to develop your skills in an inclusive team. And as we're continuing to grow, there's never been a more exciting time to join us.
What you'll do:

• have inbound and outbound calls with people who have recently been bereaved, providing guidance related to our probate and estate administration services
• handle each call with empathy, providing complimentary services and advice to support our customers at a difficult time in their life
• answer customer queries and support them in choosing the right service for them
• deliver against individual and team targets, whilst providing excellent call quality
• book appointments for customers with our probate consultants where a need is identified
• complete related administration during and after calls with customers

This role would suit people who have:

• previous experience of helping customers make informed choices in a fast-paced environment
• the desire to work in a regulated commercial environment, responsible for delivering team and individual targets whilst providing excellent customer service
• excellent communication and listening skills - you're able to adapt your communication style to suit your customers, giving clear and simple explanations
• good general IT skills with the ability to multi-task
• emotional resilience with the ability to be professional and empathetic even in difficult/emotional situations
• the flexibility to adapt to change to continuously improve our services

Why Co-op?
As a Co-op colleague you'll do work that matters in an organisation where principles are just as important as profits. You'll also get a package that includes:

• a competitive salary
• holiday allowance of 28 days rising to 32 in line with service, plus bank holidays
• an annual incentive scheme
• discounts on Co-op products and services
• a pension with up to 10% employer contributions
• free support for your mental, physical, and financial wellbeing

Building an inclusive work environment
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.