Job Description

About Norfolk Leisure Lifestyle:

Norfolk Leisure Lifestyle is a leading provider of premium outdoor leisure products and innovative lifestyle solutions. At Norfolk Leisure Lifestyle, we are passionate about enhancing people's leisure experiences, creating quality lifestyle products whilst fostering a positive and collaborative environment. We pride ourselves on making Norfolk Leisure Lifestyle a rewarding and exciting place to build your career, right here at our head office in Setchey, King's Lynn.

The Opportunity:

Based at our head office in Setchey, King's Lynn, we recognise the pivotal role of a Sales Architect to empower our sales team and supporting our sales leadership to achieve outstanding results. We are seeking an

experienced and highly motivated individual - or an ambitious quick learner

with

exceptional communication and organisational skills

to join our dynamic team at our central hub. In this crucial role, you will leverage your ability to understand customer needs and our solutions to provide essential support to the

entire sales team

, including

administrative assistance

, throughout the sales cycle and contribute to the development of effective sales strategies. A key focus of this role will be

ensuring a smooth and positive customer journey

from initial engagement through to successful adoption. This will involve both office-based work at our Setchey location and

travel to customer appointments to meet with them face to face along with attendance at industry trade shows

. Your

clear and persuasive communication

and

meticulous organisational abilities

will be key to translating customer requirements into actionable sales approaches, driving revenue growth, fostering customer success, and ensuring the smooth operation of the sales function through dedicated support to the

sales team

, all within the collaborative environment of our Setchey head office and on location.

Future development opportunities for this role may include managing your own customer accounts.

Key Responsibilities:

Understanding Customer Needs:

Work closely with the sales team and directly with customers, both at our head office and

during face to face customer meetings

, to understand their business objectives, key challenges, and desired outcomes, ensuring all information is

clearly documented and accessible

to facilitate a seamless customer experience.

Sales Team Enablement:

Provide crucial support and guidance to the sales team on solution positioning, proposal development, and effective communication of value to customers, ensuring

consistent and accurate information dissemination

originating from our head office to support a cohesive customer interaction.

Proposal Support:

Collaborate with the sales team to create compelling proposals and presentations that clearly address customer needs and highlight the benefits of our products and solutions, ensuring

all components are well-organised and logically presented

, both for in-house use and for

presentation during customer appointments

, contributing to a clear and confident customer experience.

Cross-functional Collaboration:

Work closely with sales, marketing, and product teams to ensure alignment of sales strategies, consistent messaging, and the development of sales tools and resources. Maintaining

organised communication channels and project plans

to provide unified approach to the customer.

Post-Sale Support:

Assist the sales team in smooth customer onboarding and initial engagement, helping to set the stage for successful adoption of our solutions through

well-defined processes and clear communication

coordinated from our Setchey base, directly impacting the initial stages of the customer journey.

Market and Opportunity Analysis:

Analyse market trends and customer feedback, gathered

through market research, trade shows and direct customer meetings

. Identify potential sales opportunities and inform the development of effective sales approaches, presenting findings in a

clear and organised manner

to colleagues with a view to enhancing the customer experience.

Sales Process Documentation:

Document key sales processes, solution overviews, and best practices to support the sales team's efficiency and knowledge sharing, making sure

documentation is easily accessible and well-maintained

contributing to a consistent internal approach to the customer.

Strategic Sales Planning Support:

Contribute to the development and implementation of strategic sales plans aimed at achieving business objectives. Providing

organised input and tracking progress effectively

with customer journey considerations integrated into planning.

Sales Process Optimisation:

Identify opportunities to streamline and improve sales processes to enhance efficiency and effectiveness, implementing changes in a

structured and well-communicated way

across the organisation with a focus on improving the customer experience.

Sales Tool and Resource Development:

Collaborate with relevant teams to develop and refine sales tools, templates, and resources that empower the sales team, ensuring these are

well-organised and user-friendly

for all team members, wherever located, and contribute to a positive customer interaction.

Performance Feedback:

Provide feedback and insights to sales leadership, derived from customer interactions and sales team needs, to continuously improve sales strategies and approaches, presenting information in a

clear, concise, and organised format

, with a focus on the customer journey.

Best Practice Sharing:

Facilitate the sharing of best practices and successful sales strategies across the sales organisation through

organised forums and clear communication channels

with a focus on successful customer engagement strategies, including

face-to-face interactions

.

Administrative Support for the Sales Team:

Provide comprehensive administrative support to the

sales team

, including diary management,

arranging travel and accommodation

, meeting organisation, preparation of reports and

creating presentations

, handling correspondence,

processing sales orders

, and assisting with other administrative tasks as required, primarily based at our Setchey, King's Lynn location, ensuring smooth internal processes that support the sales team and customer.

Customer Appointment Attendance:

Accompany the sales team members on customer appointments and

meet with customers face to face

as required, providing technical and sales support, directly contributing to a positive customer experience.

Cross Selling opportunities:

use the most constructive methods to gain sales and upsells including telephone calls, mailers and other lines of communication

Supplier Engagement:

liaise with suppliers on products, technical information, opportunities and promotions and present this to both internal colleagues including sales & leadership team and finding suitable lines of communication then to share with customers

Trade Show Attendance:

Represent Norfolk Leisure Lifestyle at industry trade shows, showcasing our products and solutions and generating leads, ensuring a positive and informative interaction with existing and potential customers.

Required Skills and Qualifications:

Proven experience in a sales support, sales enablement, or similar role, ideally with experience

meeting with customers face to face

,

or a demonstrable aptitude for quick learning and a strong drive to succeed in a sales-focused environment.

Strong understanding of sales processes and customer relationship management principles.

Exceptional Communication Skills:

Demonstrated ability to communicate clearly, concisely, and persuasively, both orally and in writing, with both technical and non-technical audiences, with a focus on positive customer interactions,

including in-person communication

.

Outstanding Organisational Skills:

Proven ability to manage multiple tasks, prioritise effectively, and maintain meticulous attention to detail, including strong administrative and time-management skills, essential for supporting the

sales team

at our head office and

managing travel arrangements and order processing

, all contributing to a seamless customer journey.

Customer-Centric Approach:

A genuine desire to understand customer needs and support the sales & leadership team effectively with a clear focus on ensuring a positive customer experience.

Problem-Solving Skills:

Ability to identify challenges in the sales process and administrative tasks and work collaboratively to find effective solutions within the head office environment and

during customer interactions

, always considering the impact on the customer journey.

Presentation Skills:

Ability to develop and deliver clear and engaging presentations to internal teams and occasionally to customers,

including in-person presentations to clients

.

Solution-Oriented Thinking:

Ability to understand customer challenges and contribute to the development of effective sales approaches.

Business Acumen:

A good understanding of business principles and how sales strategies contribute to overall business goals, including customer retention and satisfaction.

Project Management Skills:

Ability to manage tasks and contribute to project timelines effectively, often coordinating with teams based at our Setchey head office, with customer journey considerations integrated into project planning. Strong analytical and organisational skills.

Proven team player with the ability to collaborate effectively with cross-functional teams.

Results-oriented with a focus on supporting the achievement of sales targets and the efficiency of the

sales team

, with a clear understanding of the link between sales success and a positive customer journey. Familiarity with CRM systems and other sales-related tools, as well as standard office software (e.g., Microsoft Office Suite), including

presentation software and order processing systems

, all used to support a smooth customer experience.

Flexibility and Willingness to Travel:

The role will involve travel to customer appointments and trade shows, requiring a focus on representing Norfolk Leisure Lifestyle positively and professionally in

face-to-face interactions

.

Benefits:

Competitive Salary

Company Pension

Private Health Care

25 days annual leave + Bank holidays

Staff discounts

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Sales Architect