Job Description

job title: Dental Treatment Coordinator (Face-to-Face Consultations)

Salary: 24-30000 base + uncapped commission (OTE 40,000-50,000), plus benefits

Location: In-clinic across our 3 practices (rota includes some evenings/Saturdays)

About the role

We're a fast-growing private dental group. You'll own the patient journey from enquiry to accepted treatment, delivering friendly, outcome-focused consultations and clear treatment plans while working to sales targets and consistent run-rates.

What you'll do

Run face-to-face consultations (private, cosmetic & implant cases). Translate clinician recommendations into clear, costed treatment plans; discuss finance options compliantly. Follow up warm leads and pending plans; maintain high show-rate and conversion. Track pipeline in our CRM; report daily/weekly KPIs (show %, conversion %, revenue, cycle time). Liaise with clinicians, reception and finance to ensure seamless patient experience.
About you

Experience as a Treatment Coordinator / Patient Care Coordinator or dental sales. Target-driven with a warm, professional bedside manner. Confident discussing fees, value and timelines; excellent objection handling. Strong admin/CRM discipline; CQC/GDC awareness and finance-discussion compliance.
KPIs & targets

Consultation show-rate ? 80% Plan conversion ? 55-65% (treatment accepted) Monthly revenue target (clinic-specific) with consistent weekly run-rate Follow-up SLA: contact within 24h; 3-5 touchpoints over 14 days
Benefits

Commission on accepted plans; quarterly accelerator for stretch performance Training (product/clinical basics, finance compliance, CRM), free/discounted treatment, pension
Hours & rota

Full-time (c. 40 hrs): mix of weekdays, 2x late evening, and 2x Saturdays.

Job Type: Full-time

Pay: 24,420.00-32,000.00 per year

Experience:

face to face sales: 3 years (preferred) meeting KPIs and Targets : 2 years (preferred)
Work Location: In person

Expected start date: 05/09/2025