Job Description

About Epos Now

Epos Now is a global technology company empowering merchants across

74 countries

with

AI-powered POS systems

,

integrated payments

, and

embedded finance solutions

.


With over

80,000 business locations

using our platform and access to more than

130+ apps and integrations

, we help retailers, hospitality operators, and service businesses run more efficiently, make smarter decisions, and grow with confidence.


From smart POS systems and payments to flexible funding solutions through

Epos Now Capital

, we're committed to giving business owners the tools they need to thrive.

About the Role

We're looking for a motivated and customer-focused

Capital Upsell Representative

to help our customers access flexible funding options through

our partners.

In this role, you'll engage existing customers, introduce funding solutions that support business growth, and guide them through the application process. You'll operate in a fast-paced, target-driven environment where your work will have a direct impact on both customer success and company growth.


If you're commercially minded, confident on the phone, and eager to develop your career in fintech sales--this role is for you. ?

What You'll Be Doing

Customer Outreach & Engagement

Proactively contact eligible customers about Capital Funding products. Hold clear, value-driven conversations tailored to customer needs. Support customers through the application process. Cross-sell

Instant Settlement

and

Epos Now Banking

to EN Payments customers. Refer non-EN Payments customers to the Upsell team. Achieve daily/weekly KPIs (calls, talk time, referrals, funded loans).

Multi-Channel Communication

Conduct follow-ups via phone, SMS, and email. Respond to interest generated by Back Office adverts and marketing campaigns. Maintain consistent messaging aligned with Product and Marketing.

Pipeline Management & Reporting

Keep CRM notes updated with accurate tags and outcomes. Report daily activity to the team. Share insights on customer behaviour to improve targeting and messaging.

Cross-Functional Collaboration

Provide feedback to Product to enhance customer journeys. Work with Marketing to optimise Back Office adverts. Support wider Upsell initiatives as part of a collaborative team.

What We're Looking For

? Essential Skills

Confident communicator with strong phone-based customer experience. Comfortable in a target-driven, fast-paced sales environment. Ability to clearly explain products and value propositions. Highly organised with excellent attention to detail. Self-motivated, proactive, and strong at managing follow-ups.

Ideal Backgrounds

Candidates with experience in the following areas will thrive:


Outbound or consultative sales Financial services or fintech Customer success or account management Contact centre or phone-based sales Retail/hospitality managers looking to move into fintech

Desirable Experience

Selling financial or lending products (preferred but not essential). Understanding of capital or funding solutions. Experience with payments, SaaS, or small-business products

Internal Candidate Note

If you are an existing Epos Now employee interested in this role, please

discuss the opportunity with your line manager before applying

.


You must ensure you meet the internal candidate criteria and can evidence the skills and behaviours required for this role.

Application Process

The application process for this role includes:

Short screening call

with our recruitment team. If successful, a

two-stage interview process

with the hiring lead.

This ensures we understand your experience, skills, and suitability for the role, while also giving you the chance to learn more about the team and Epos Now.