Job Description

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Position

MAIN PURPOSE

Acting as a Givenchy brand ambassador for our Harrods Concession in Harrods you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.


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Job responsibilities

GENERAL DUTIES AND RESPONSIBILITIES

Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment. Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice Introduce additional complementary products targeted to your client and share product knowledge. Process the sale in a confident and professional manner whilst maintaining the relationship with the client Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines Support control and management of stock in line with the guidance from Stock Control colleagues

KEY PERFORMANCE INDICATORS (KPI)

Mystery Shop Results Weekly and individual sales targets Conversion Rate Units per Transaction Average Transaction Value Attendance ###

Profile

PROFILE AND EXPERIENCE

A minimum of 3 years' experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred Experience in selling leather goods with an understanding of craftsmanship and quality is a must Strong business sense and experience working with retail KPI's is a must A genuine interest for fashion and Givenchy as a brand Hardworking and committed to achieving/exceeding targets Team player and able to work autonomously Excellent personal presentation - a Givenchy Brand Ambassador Strong communication and relationship building skills. Existing clientele network would be a plus Fluent in English is essential and additional languages are an advantage

GIVENCHY

MAISON

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New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L'Interdit - a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy's legacy continues to move forward in a modern and powerful way.