We are currently looking to recruit an enthusiastic and committed individual to be an integral part of our sales team providing back-office support (including providing quotes and placing orders) to enable a field sales Packaging Specialist to spend their time actively selling, as well as account management and cold calling to generate new sales orders.
Key responsibilities include, but not limited to:
Support to allocated Packaging Specialist/s (Field sales)
Provide administration and coordination support including:
Generate quotes
Process orders accurately
Liaise with Warehouse to check order on course and inform customers of any potential delays/problems escalating to packaging specialist when appropriate
Deal with customer enquiries
Collaborate with Packaging Specialist to manage customer accounts
Account Management/Sales
Provide account management for allocated customers including:
Be main point of contact for all enquiries
Manage stock levels for call off stock
Deal with any queries/complaints escalating when appropriate
Proactively target new and inactive customers with the aim of gaining regular custom
General Admin
Answer incoming calls and relocate them to the appropriate person if necessary
Respond to emails that come in to general sales email address
Process quotes and sales orders accurately
Experience, Key Skills and Qualifications:
Excellent customer service skills
Worked for Wholesaler/Merchant preferable but not essential
Worked in a similar internal sales role
Good planning and organisation skills
Strong IT skills including using email, word, BC, Excel (or similar customer order system)
Sales skills including cold calling
Confident communicator
Great telephone manner
Benefits
A competitive salary will be paid to the successful candidate
25 days holiday per year plus bank holidays
Contributory pension scheme in line with auto-enrolment and medical cash back plan
Job Type: Full-time
Pay: 25,000.00-27,000.00 per year
Additional pay:
Yearly bonus
Benefits:
Canteen
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
On-site parking
Schedule:
Monday to Friday
Experience:
Customer relationship management: 1 year (required)
Work Location: In person
Reference ID: Sales NW
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