Job Description

Overview

This role is responsible for driving the daily performance of the Sales Department by managing customer relationships, supporting order workflows, and ensuring smooth sales operations.
You will handle client communication, follow up on orders, solve customer issues, and help deliver monthly sales targets.

In addition, you will use data tools (Excel, CRM systems, performance reports) to monitor sales activities, identify opportunities, and support decision-making. Strong customer management combined with data-driven thinking is essential for success in this role.

1. Customer Management & Support

Manage daily customer interactions including enquiries, orders, returns, and follow-up requests. Maintain strong relationships with clients; ensure they receive timely and accurate information. Handle customer complaints and find solutions to improve satisfaction and retention. Collect and track customer feedback to help improve products and service quality. Keep customer records updated in CRM; ensure data accuracy.

2. Sales Support & Growth

Assist the sales team in achieving sales targets through active follow-up and relationship building.

3. Operations & Process Improvement

Ensure the order-to-delivery workflow runs smoothly across teams (warehouse, CS, finance). Monitor delayed orders, payment issues, stock shortages and communicate with customers. Support internal process optimisation (e.g., order accuracy, ticketing, workflow automation). Use AI tools or automation to simplify routine tasks.

4. Data Support

Use Excel/CRM dashboards to track key sales metrics (order volume, repeat rate, daily sales). Flag unusual trends (declining clients, low conversion, high cancellations). Prepare simple weekly reports for managers to support decisions. Identify potential sales opportunities based on customer behaviours and needs. Prepare quotations, order confirmations, weekly updates, and client reports. Coordinate client visits, meetings, and account planning. Work with the sales manager on sales pipelines, forecasting, and performance tracking.

QualificationsMust Have

Experience in customer service, sales support, account management, or operations

Nice to Have

CRM experience (HubSpot / Salesforce / Zoho etc.) Experience in sales coordination or B2B customer accounts Comfort with simple data analysis Experience in retail, beauty, e-commerce, or wholesale preferred Strong communication skills and good customer handling ability Reliable, organised, and proactive Proficiency in Excel (VLOOKUP / Pivot Table preferred) Able to multitask and manage time effectively Able to work with clients in English?Mandarin preferred for internal coordination?
Job Type: Full-time

Pay: Up to 32,000.00 per year

Education:

Bachelor's (preferred)
Work authorisation:

?? (required)
Work Location: In person