Job Description

Our Culture

At TC, our culture is built on the pillars of collaboration, responsibility, and authenticity, and an unwavering commitment to excellence. We live by our four core values - Aim High, Do it Together, Be Responsible, and Be Authentic - which inspire us to deliver exceptional results while creating an environment where every individual contributes to the business's success.

We recognise that Sales is at the heart of our business, and the team are supported by every department. Each Tribe member plays a vital role in shaping the customer experience, which is why Sales is always front and centre in our minds. Together, we are a team of bubbly, enthusiastic, driven, and passionate people who desire to succeed and be amazing together.

Title:

CRM Sales Executive

Reports to:

Commercial Director
TC Sales Manager
Internal Team Leader

Job Purpose:

This role will involve managing customer accounts with Field Sales and the Internal Sales team. Selling the company and its products to new and existing clients as well as managing Business Development within a specified region and nominated/growth accounts.

To work alongside Field Sales, creating and developing on-going business relationships and strategies with TC's business clients. To maximize all call activity. To increase sales within sales territory and to optimize the sales potential of every account by a combination of telephone activity, mail shots and email.

Main Duties and Responsibilities

Maintain and develop relationships with existing customers to optimise quality of service, business growth and customer satisfaction through effective communication with the customer and with the Field Sales and Internal Sales teams

Create customer specific programmes to target sales & profitable growth using data and credible market information

Exceed set sales targets to grow the business within the relevant territory and with all nominated/growth accounts

Manage assigned business accounts in the region maximising profitability

Canvass new businesses to meet monthly targets of new accounts

To proactively call customers to promote group companies, services, promotions, campaigns and grow sales profitably

Record accurate response to all contacts made on business territory/client database

Advise clients on forthcoming product developments and marketing collateral

To work with Field Sales and arrange site visits upon request and/or where necessary to achieve maximum profitability

To actively seek to increase the uptake of services offered within your territory and across all nominated/growth accounts

Provide customers with formal quotations in line with the business expectations

Respond to and report back on sales enquiries using appropriate methods

Gain a clear understanding of customers businesses and requirements

Feed any changes in buying trends back to internal departments

Monitor and report on competitor activities and provide relevant information

Deal with all customer queries or escalations efficiently and effectively

Liaising with customers on order progression/stock availability/lead time

To work as part of the wider Sales team in a motivating and supportive manner as Senior Sales executive

To provide support/cover to team colleagues and the channel account administrators should it be necessary on the day

Attend sales objective/review meetings and provide weekly updates and activity reports via CRM function

Attend training to develop relevant knowledge, techniques, and skills as required

Attend site visits where required

Adhere to health and safety policy, and other requirements relating to care of equipment

Other tasks as and when required by your line manager, Team Leader or Commercial Director

Qualifications and Skills:

Must have previous experience within a field sales role

Excellent communication skills at all levels

Confident, enthusiastic approach to work

Ability to multitask effectively

Target driven

Personal Attributes:

Flexibility to move outside the job description as and when required

A desire to exceed expectations, always striving for excellence

Self-motivated, positive, confident and self-assured

Focused, organised and persistent

Ability to work under pressure

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Work Location: In person

Reference ID: CRM