Job Description

Sales & Customer Service Advisor (Welding Supplies) - Camberley

TBWS Welding Supplies Ltd

Full-Time | Permanent | Monday-Friday | Office-Based

About the Role

TBWS Welding Supplies Ltd is a trusted and expanding

supplier of welding and industrial equipment

. We're looking for an enthusiastic and motivated

Sales & Customer Service Advisor

to join our friendly team at our Camberley office.

This role is ideal for someone with experience or interest in welding supplies or industrial equipment. Product knowledge in this area would be a strong advantage, but full training will be provided for the right candidate.

The position involves handling incoming customer enquiries --

no cold calling or commission-based sales

. You'll advise customers on the most suitable welding and industrial products for their applications, process orders, and provide aftersales technical support, including helping customers troubleshoot issues or arrange returns.

As a key point of contact between customers and the business, you'll play a vital role in maintaining TBWS's excellent reputation for reliability, expertise, and outstanding service. As the company continues to grow, there will be genuine opportunities for career development and salary progression.

Salary negotiable depending on experience.

About TBWS Welding Supplies Ltd

TBWS Welding Supplies Ltd supplies a wide range of welding and industrial equipment to both individuals and major businesses across the UK. We serve customers through our trade counter, website, and business accounts, working with high-profile organisations such as Jaguar Land Rover, the NHS, Rolls-Royce, and Eurotunnel.

Our products include welding and cutting machines, air compressors, safety equipment, spare parts, and accessories -- with

over 4,500 products listed on www.tbws.co.uk

and more being added daily.

We work closely with leading manufacturers to supply high-quality equipment at competitive prices, backed by our commitment to exceptional customer service and technical advice.

Key Responsibilities

Handle incoming calls and emails, providing product advice, quotations, and order support Offer technical and customer support, including troubleshooting issues and arranging returns or repairs Develop and maintain strong product knowledge across our welding and industrial equipment range Process orders, quotations, and invoices using Xero Accounting Software Take payments via card terminal (by phone or at the trade counter) Liaise with suppliers to source and deliver products efficiently Maintain accurate records of customer interactions and transactions

Essential Attributes

Computer literate, with experience using email and Microsoft Office Excellent written and verbal communication skills Strong organisational and multitasking ability Customer-focused and professional attitude Resilience in a busy environment with changing priorities Physically able to handle heavy or awkward items when required

Desirable Attributes

Knowledge or experience with

welding or industrial equipment

Previous experience in a

sales or customer service

environment Familiarity with Xero or other order management systems

What We Offer

Competitive salary with clear scope for progression Monday-Friday hours (9am-5pm) -

no weekends or unsocial hours

Annual performance-related bonus Company pension scheme Supportive, friendly team in a fast-paced and varied office environment Comprehensive product and systems training Long-term development opportunities in a growing company

Location

This position is

based at our Camberley office

.
Due to the hands-on and customer-facing nature of the role,

remote or hybrid working is not available

.

Job Types: Full-time, Permanent

Pay: 27,000.00-35,000.00 per year

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Camberley GU15 2QR: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Work Location: In person