Job Description

Company Overview

Wholesale Domestic is a third-generation family business with over 60 years of experience in the wholesale distribution sector. We pride ourselves on our strong company values and our commitment to creating a supportive and collaborative environment for our team.

Summary

We are looking for a friendly and hardworking Sales & Customer Support Advisor to join our growing team. The successful candidate will be a strong communicator with a passion for learning and delivering an excellent customer experience.

As a Sales & Customer Support Advisor, you will be the first point of contact for all customers visiting our trade & customer collection desk, providing advice, answering questions, and ensuring a smooth and positive experience.

Responsibilities

Your main responsibilities include but are not limited to:

Create Lasting Relationships

: as the face of the company, you will handle all sales and service enquiries promptly and professionally at our busy desk; supporting both B2B and B2C customers, face to face and via one of our inbound channels

Drive Sales and Customer Satisfaction

: You'll handle varying customer interactions; from sales and collections to refunds, returns, and general queries. Whether it's before, during, or after a purchase, you'll be there to support the customer every step of the way. With a customer-first mindset, you'll focus on making every experience smooth, helpful, and positive.

Learn and Grow

: Continuously build on your product knowledge and skills. Learn about our offerings and apply your insights to help customers find the best solutions.

Teamwork

: Work as part of a diverse team to meet our shared goals and KPIs. Work in an environment of

trust and respect

, supporting your teammates and contributing to a positive work atmosphere.

Maximise Opportunities

: Engage with customers to offer more services and help increase revenue, providing tailored solutions that meet their needs.

Person Specification

The successful candidate will be a natural people person with a passion for exceptional customer service, and a drive to succeed. You have a curious mindset and a drive to expand your knowledge. As a self-motivated person, you can work both independently and as part of a team to consistently deliver outstanding results.

Qualifications/Skills/Experience

Previous experience in a customer service/sales role is preferred Strong product knowledge or the ability to learn quickly Strong organisational & time-management skills: able to handle a fast-paced environment, and manage multiple customer queries simultaneously
Job Type: Full-time

Pay: 13.30 per hour

Expected hours: 40 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick pay Store discount
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Glasgow G52 4LA: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 07/07/2025