Job Description

Secura Labels is seeking to strengthen our team through the appointment of an experienced

Sales & Customer Support Coordinator.

This

office based

role is responsible for frontline support to customers by managing enquiries, resolving complaints, and ensuring all requests are logged and processed accurately. The role also supports the sales and estimating process by completing estimate request forms, preparing orders for processing, and providing administrative assistance. This position plays a key role in coordinating communication between customers, sales, estimating, and order processing teams to deliver a seamless customer experience.

You should have

a demonstrable track record in building and maintaining strong customer relationships

; anticipating client needs and providing a world-class level of customer service to ensure their satisfaction and loyalty.

Below are just some of our

benefits

on offer:

Competitive base salary

Company-wide profit related

bonus scheme

(paid 6-monthly) Employee Assistance Programme - including 24/7 GP helpline for you & your family Contributory Company Pension scheme Occupational Sick Pay Complimentary car cleaning vouchers Valuable training and professional development 28 days holiday (inc Bank Holidays) with additional long service holiday awards Convenient location with free, secure car parking Cycle to Work Scheme Death in service cover Free flu jabs And more!
Your

main duties

will include:

Respond promptly and professionally to incoming calls and customer enquiries. Handle customer complaints with empathy and efficiency, ensuring positive outcomes. Record and transfer enquiry details into estimate request forms for the estimating team. Coordinate the preparation of orders, ensuring accuracy before handover to the order processing department. Maintain organised filing systems and accurate customer records. Liaise effectively with sales, estimating, and operations teams to ensure customer needs are met. Provide administrative support to assist the smooth running of sales and order processing activities.

Skills & Competencies

Strong communication and interpersonal skills, with a customer-first mindset. Ability to coordinate tasks across multiple departments effectively. Highly organised, detail-oriented, and able to prioritise workload. Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn ERP/CRM systems. Problem-solving ability, particularly in managing customer issues or complaints.

Qualifications & Experience

Previous experience in a customer service (B2B), sales support, or administrative role is essential. Experience in a sales or estimating environment (desirable). GCSEs (or equivalent) in English and Maths (essential); additional qualifications in business administration, customer service, or sales support (desirable).

Personal Attributes

Professional, approachable and confident in customer interactions. Strong team player with the ability to support colleagues across multiple functions. Proactive and solutions-focused, with the ability to take initiative. Reliable, adaptable, and committed to delivering high-quality service.
Secura Labels has been providing high quality labels for over 43 years. We are proud to be a trusted trade supplier, relied on by many printers throughout the country. With a friendly team of experts, we are a one-stop-shop for all labelling needs.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free flu jabs Free parking On-site parking Sick pay
Ability to commute/relocate:

Measham DE12 7DS: reliably commute or plan to relocate before starting work (required)
Experience:

B2B customer service: 2 years (required) Sales support: 2 years (preferred) ERP/ CRM systems: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person