Job Description

About us

At Environment Bank, we're working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish.


Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more.


From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss.


Environment Bank is a market-leading organisation in a sector that's experiencing rapid growth. We've already built a highly skilled team of experts and we're actively looking to expand our team in the coming months.


We're incredibly proud of all we achieved so far and we're still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank.

About the role

We are seeking a proactive and detail-oriented

Sales & Customer Support Coordinator

to join our commercial team.


This role is central to ensuring that all inbound enquiries are handled efficiently, professionally, and with care -- providing the first point of contact for many of our clients. You'll be responsible for qualifying and directing enquiries, maintaining accurate CRM data, and supporting colleagues across the commercial function.


You'll be equally comfortable speaking with customers on the phone as you are managing systems and processes behind the scenes. This is a varied and rewarding role that would suit someone who enjoys organisation, problem-solving, and building positive relationships.

Key Responsibilities

Enquiry Management & Customer Service

Act as the first point of contact for inbound enquiries, ensuring a professional and timely response. Qualify enquiries to determine the appropriate next step and route them to the right person or team. Provide excellent customer service by addressing client questions and concerns promptly. Maintain a positive and professional tone in all written and verbal communications, reflecting EB's values and brand.

CRM & Administration

Maintain accurate and up-to-date records in the CRM system (HubSpot), ensuring data integrity and supporting efficient workflow processes. Monitor and manage enquiry response times to ensure consistent and high-quality communication. Support the smooth running of the commercial function by assisting with scheduling, document preparation, and general coordination.

Team Support

Provide administrative and coordination support to colleagues across the commercial team during busy periods or annual leave. Help identify and flag potential opportunities for sales, land, or strategic partnerships that arise through client conversations or enquiries.

Continuous Improvement

Support efforts to streamline internal processes and improve enquiry handling efficiency. Provide feedback from clients and enquiries to help shape EB's commercial approach and client experience.

EDI & Belonging

At the heart of Environment Bank are the people, who make it all possible. We employ individuals, who share the same passion to live our Environment Bank mission and values.


At Environment Bank we believe that fostering a diverse, equitable, and inclusive workplace makes us more innovative, dynamic, and competitive. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to creating an environment where everyone is valued and respected, free from discrimination based on race, religion, sexual orientation, age, marital status, disability, gender identity or expression, or any other legally protected status.

Requirements

Previous experience in customer service, sales support, or administrative roles (1+ years preferred). Strong communication skills -- confident and professional over the phone and in writing. Excellent organisational skills and attention to detail. Experience with CRM systems (HubSpot preferred) and Microsoft 365. A collaborative, can-do attitude, with the ability to prioritise tasks effectively. A genuine passion for the environment and restoring nature.

Benefits

As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we're creating a space where our team can thrive, both personally and professionally - providing flexible working arrangements, mental wellbeing support, and more.


We offer...


Performance-based annual bonus up to 10% of salary

Pension scheme with employer-matched contributions at 6% of salary


? 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day

? Option to purchase 5 additional days of annual leave after probation


Remote and hybrid flexible working options

Regional and departmental team co-working days


Expenses-paid whole company meet twice a year

? Team fundraising and charity events

Ongoing career development with training and mentoring


Medical cash back scheme to cover everyday healthcare costs

? Employee assistance mental wellbeing support

???? Enhanced sickness pay allowance