We're a fast-growing, people-first electrical company with a reputation for quality, professionalism, and digital innovation. With a loyal customer base and a thriving YouTube channel reaching millions, we're reshaping how customers experience trades in the UK.
The Role
As the Sales & Customer Support Manager, you'll be the sole owner of the customer experience from first contact through to job handover. You'll coordinate between customers, engineers, and internal systems to ensure everything runs like clockwork--balancing friendly service with efficiency and sales acumen.
This is a hands-on, high-impact role suited to someone who thrives on responsibility, works with initiative, and wants to help shape the customer-facing side of a growing business.
Key Responsibilities
Customer Experience & Sales Support
Be the first point of contact for all incoming phone and email enquiries.
Respond promptly, clearly, and professionally--representing Artisan's values of trust, clarity, and excellence.
Qualify and log new leads, prepare standardised quotes and info packs, and follow up to support conversion.
Guide prospects through our service process, ensuring they feel informed and valued.
Coordination & Scheduling
Work closely with the Operations team to coordinate site visits and job scheduling with engineers.
Monitor the sales pipeline, prioritise leads, and flag any scheduling or capacity issues early.
Maintain real-time visibility of all jobs in progress, ensuring customers stay updated.
Sales Process Improvement
Refine internal processes for lead handling, quoting, and follow-up to improve efficiency and conversion.
Identify customer trends, FAQs, and service gaps to support content or process improvements.
Maintain accurate CRM records and support the evolution of customer journey workflows.
What You'll Bring
Essential
Experience in a sales support, customer service, or coordination role--ideally in a fast-moving or technical setting.
Highly organised, detail-focused, and comfortable juggling multiple enquiries and priorities.
Exceptional communication skills, both written and verbal.
Confident using email, CRM platforms, and spreadsheets.
A warm, empathetic manner with customers--and a problem-solving mindset.
Desirable (but not required)
Experience working in or alongside electrical, construction, or renewable sectors.
Familiarity with tools like SimPro, Tradify, or similar job management systems.
An understanding of YouTube or digital-first businesses.
Why This Role?
Autonomy: Own your function, shape your workflow, and make a visible impact.
Growth: Be part of a scaling business with plenty of opportunity to evolve your role.
Values: Join a respectful, forward-thinking team that believes in doing things properly.
Job Type: Full-time
Pay: 36,000.00-42,000.00 per year
Benefits:
Additional leave
Company pension
On-site parking
Ability to commute/relocate:
Sawston CB22: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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