Job Description

Do you have a technical engineering or administration background and are looking to join a well-established, global company that will offer full product training?

Wilson Tool International provides the most comprehensive line of tooling systems and accessories for the Punching and Bending markets. As the world's largest tooling supplier, manufacturing tooling solutions for these industries, Wilson Tool is uniquely positioned to offer the most comprehensive and unique tooling solutions to help its customers resolve their most challenging fabrication issues.

Job Summary

Responsible for all customer service functions, including answering telephones and emails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem-solving for the customer, tracking orders, and following up with internal and external customers. All of which are for complex and technical jobs in the punching industry.

Primary Duties and Responsibilities

Understand and communicate complex and technical tooling solutions for our customers.

Answer phones and emails to take orders and process quotes, utilising the SAP ERP system.

Communicate with customers via phone and email with all aspects of their account and orders.

Assist customers with questions and problems to provide them with the best tooling solutions.

Review technical drawings to determine the correct tooling solution that best serves the customer.

Checking all details of customer orders to ensure high quality and accuracy.

Provide support to co-workers, outside sales engineers, designers, and outside distributors.

Note: This job description is not exhaustive, and the jobholder may be expected to perform other reasonable duties as and when required.

Competencies

A technical engineering background with the ability to deliver customer service and use our SAP system or an administration background with the ability to learn and retain technical knowledge.

Ability to communicate effectively with customers and internal departments.

High attention to detail accuracy.

Experience of using an ERP system (SAP) is advantageous.

Ability to read and interpret engineering drawings desirable.

Language skills would be advantageous in Italian, Spanish or Turkish.

Job Types: Full-time, Permanent

Pay: Up to 32,000.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Profit sharing Referral programme Sick pay
Work Location: In person