Job Description

Vacancy

Job title

Customer Service Desk Coordinator

Department

Customer Services

Close date

14th Aug 2025

Location

Tamworth

Job description

Job description

The role entails but is not limited it:


Support the organic growth of the UK Operating Company through delivery of the highest levels of customer service and implementation of best practice.


Continuously seek to improve and enhance the Fosroc customer service offer.


Be a proactive and highly motivated member of the Customer Service team.

Responsibilities

Handle inbound and outbound sales calls, relating to price, availability, delivery and minor technical enquiries in a timely and professional manner.


Accurately input orders via Microsoft Dynamics (DAX), ensuring impeccable attention to detail at all times.


Liaise with Planning, Production, Procurement and Distribution teams to ensure deliveries are on time and in full, in line with company targets for OTIF.


Investigate and ensure customer queries/complaints are resolved speedily, in line with Fosroc procedures.


Process authorised quotations generated by the sales team.


Contribute towards the companies HSE objectives and KPI's.


Proactively contribute towards achieving company and personal KPI's.


Make positive contributions to team meetings and attend training events as required.


Adhere to all Policies and Procedures laid out by the Company, including H&S.


Undertake other tasks as reasonably directed from time to time to ensure the smooth running of the business.

Skills required

Essential


Dedicated team player with strong work ethic


Excellent communication skills, both written & verbal


Flexibility and desire to exceed customer expectations


Professional telephone manner


Strong attention to detail and accuracy


IT literate


Ability to multi-task


Ability to work well under pressure


Ability to use "Positive Language"


A calming presence




Desirable


Knowledge of construction industry or similar type product base


NVQ in Customer Service and/or business administration


Experience of dealing with high volume of SKU's and/or FMCG business


Experience in a manufacturing business


Experience of Microsoft Dynamics (DAX)

Educational requirements

Job role notes

Applicants must have the right to work in the UK


37 working hours per week (08:30 to 17:00 Monday to Thursday with a 1 hour unpaid break each day & 08:30 to 16:00 Friday with a 30 minute unpaid break)


Working Environment:


Office based role with DSE assessment provided. Factory environment with PPE provided when required to enter the Factory areas.