Job Description

As an SDR Coach, you'll play a key role in helping our Sales Development Representatives shine in their roles, having meaningful conversations with customers and prospects to explore how Sage solutions can support their business goals. You'll be a trusted subject matter expert, providing ongoing guidance, support, and development to embed a performance-focused mindset across the team.




Working closely with the leadership team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals.





Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed their performance goals. Working closely with leadership and sales enablement, you will identify skills gaps, highlight training needs, and embed call standards that drive consistent performance improvements across the team.




This is a hybrid role - three days per week in our Newcastle office

Key Responsibilities

- Act as a role model, demonstrating the behaviours expected from SDRs.


- Motivate and inspire the team to achieve challenging goals through example and effective coaching.


- Drive continuous improvement across the team.


- Coach individuals to enhance performance and support their development using appropriate techniques.


- Provide timely and accurate feedback to SDRs and team managers.


- Maintain skills assessments and coordinate training and coaching plans with the enablement team to address performance gaps.


- Keep detailed coaching records, including objectives and outcomes aligned with the coaching plan.


- Lead calibration sessions to embed best practices across the team.


- Maintain your own product and procedural knowledge.


- Develop and maintain a knowledge base and FAQs for managers within SalesHood.


- Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate.


- Provide accurate and timely feedback to managers as needed.


- Undertake any other duties as assigned by the Team Manager within the scope of the role.






Must have:




- Experience in coaching or a similar role


- Results-oriented, highly organized, and driven to succeed


- Strong product knowledge


- Excellent verbal and written communication skills, including giving and receiving feedback


- Ability to motivate and develop people through coaching


- Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions


- Strong team player with ability to build effective relationships


- High level of customer focus


- Influencing, negotiation, and presentation skills


- Familiarity with continuous improvement methodologies




Desirable:




- Experience in a customer-facing role


- Root cause analysis and problem-solving skills


- Experience in a SaaS environment








Your Benefits




- Competitive base salary and commission structure


- Comprehensive health, dental and vision coverage


- Work away scheme for up to 10 weeks a year


- On-going training and professional development


- Paid 5 days yearly to volunteer through our Sage Foundation


- Flexible work patterns and hybrid working






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