Job Description

Sales Development Representative

As a Sales Development Representative, you will be responsible for generating first time appointments for our sales team to attend. You will do this by identifying and engaging with prospective clients who you feel will benefit from our innovative approach to technology success.

If you that you have so much more potential to succeed and are looking for the right company, in which to drive your career forwards, then you could be our next SDR.

About Us

Our founding vision was to bring honesty, truth, knowledge, and care to the IT industry. Too often we see businesses with poor IT, technology badly set up, poorly maintained and therefor underutilised. Business owners see technology as a cost and a necessary evil. Ultimately the impact of this is that businesses are held back, don't invest and get stuck in an IT mess that undermines their plans and goals.

Our mission is to change that, it's to deliver technology in the right way, to give our customers a truly proactive approach to managing, maintaining and controlling their technology, helping their business. We want to help our customers achieve great things, and having a great technology support company on their team will enable them to do that.

To enable our continued growth, we are now seeking a Sales Development Representative to join our team to help us identify and secure our new long-term customer relationships with whom we can further build upon our success.

The role:

This exciting role is the gatekeeper for success, not just for Computer Care but also for the business leaders you will be talking to. You hold the key to unlocking their business' full potential and as such you need to enable prospects to understand how transformational working with Computer Care will be for their business.

The first step towards this transformational process is to attend a meeting with our Managing Director, Simon Pardo. In this meeting he will demonstrate how IT can help the prospects business achieve better results with small changes. At the end of the meeting the prospect will come away with new knowledge to start their transformation journey.

80% of success in this role is you knowing that when a business owner meets with us it will be transformational for them. Our role is to show and prove to you that this is the case so that when you make your calls you will KNOW in your heart of hearts that what you are inviting them to do is of benefit. Not everyone will be ready to meet with us, but you will find and build a good rapport so when you do call back in a few months you will be able to effortlessly carry on the conversation.

We have the right systems and processes to support you in making your calls and follow up as easily as possible.

Responsibilities

Proactively seek new business opportunities in the marketplace

Set up meetings between (prospective) customers and sales executives

Research target companies to identify decision-makers and potential pain points

Build initial relationships with prospective clients

Collaborate with the marketing team on lead generation campaigns

Stay current on company service offerings

Objectives

Have 60 calls with prospects per day

Book consultative meetings with business leaders

Accurately recording the number of times each lead has been contacted, how, and what the outcomes have been in our CRM system

Keeping up to date our spread sheets for call tracking, meeting tracking and conversion.

Provide feedback on prospect objections and market trends

Develop understanding of client technology needs

About You

As the first line of communication with prospective clients, you will have excellent communication skills and be able to undertake thorough questioning and prospect qualification. You will have a strong understanding of the sales process, excelling at researching leads, starting new relationships, building trust to enable you to understand a customer's business needs and matching suitable solution from our service offerings. You will be capable of nurturing prospects from cold 'suspects' through to friendly acquaintances who want to meet with us.

You will be a quick learner with strong communication skills and can showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Team communication is important, not only verbally but also using written information stored and shared in Teams / SharePoint and Email. Discussing potential client requirements with technical staff and the Service Delivery Manager / Customer Success Manager is highly encouraged as it will enhance your ability to sell.

Required Qualifications/Experience

2 to 3 years of outbound sales experience Highly motivated by success of outcomes A desire to help educate prospects to enable to make the right decision Strong time management skills Strong written and verbal communication skills Be self-motivated when working alone Empathetic and process driven Well organised and well disciplined, focused on your goals Prior experience as a sales development representative

Training

At Computer Care we believe our staff are our most important asset. That's why we invest in the team to help them improve, as such we provide the following training:

Weekly internal sales practice sessions

Weekly peer SDR sessions (with other likeminded businesses)

Monthly SDR training with our TruMethods subscription

Regular sales coaching with our business coach

Compensation Plan

We are serious about taking care of our team AND our clients. So, if you are looking for a friendly, honest, and open environment that builds trust and delivers on what we say then this is the opportunity you're looking for!

In addition to having an excellent career path, you will receive:

Salary of 30,000 fixed

50k OTE

75 for each first-time appointment set

750 for each new signed customer introduced to the business by your efforts

Additional benefits

21 days annual leave plus public holidays, rising annually by 1 (25 max)

Company pension scheme with matched contributions up to 3%

Vitality health insurance (depending on acceptance by healthcare provider) - can be upgraded to family (this is a paid for option)

Working from our offices at least 3 days a week, 2 from home if desirable

Job Type: Full-time

Pay: 30,000.00 per year

Additional pay:

Bonus scheme Commission pay Quarterly bonus
Benefits:

Company events Company pension Free parking Private medical insurance Profit sharing Sick pay Work from home
Schedule:

Monday to Friday
Experience:

sales experience with a history of exceeding lead targets: 2 years (required)
Work Location: Hybrid remote in Leatherhead