Job Description

Job Specification: Sales Development Representative (SDR)

Company Overview

We are a rapidly growing, dynamic company specialising in diverse products and services within the property and lettings industry. Outbound sales are one of our essential services which includes selling energy, broadband, and insurance. We work with high-quality leads from estate agency customers and those who have recently booked removal services, providing a warm and receptive customer base.

Role Summary

We are seeking our first dedicated Sales Development Representative to establish and grow our sales calling function. This is a ground-floor opportunity in a newly formalised department, offering genuine progression to Team Lead within 6 months for the right candidate. You'll be instrumental in shaping our call centre operations whilst driving sales and supporting our ambitious growth plans.

Location & Working Arrangements

Location:

Portsmouth office (hybrid/remote options available)

Employment Type:

Full-time

Working Hours:

Standard UK hours (37.5 hours per week)

Key Responsibilities

Sales & Performance (Primary Focus)

Make high-volume outbound calls to warm leads from estate agents, deposit scheme customers, removal service customers etc. Effectively present and sell energy, broadband, and insurance products Meet and exceed daily call targets, conversion rates, and sales per hour metrics Maintain accurate records of all customer interactions in our CRM system Follow established sales scripts and processes whilst building rapport with customers

Team Development & Leadership

Train and mentor new call centre team members as the department grows Share best practices and successful sales techniques with colleagues Provide support and coaching to peers on challenging calls or customer scenarios Contribute to the development of training materials and call scripts

Liaison & Communication

Act as the key point of contact between the call centre team and the wider corporate team Provide feedback on lead quality, customer responses, and market trends Escalate customer concerns or operational issues appropriately to the Direct Report. Participate in team meetings and contribute ideas for process improvements

Reporting Line

This role reports directly to the Referencing Management Team.

Person Specification

Essential Skills & Attributes

Communication:

Excellent telephone manner with clear, confident speaking voice

Sales Ability:

Natural persuasion skills with the ability to close deals and overcome objections

Technical Competence:

Comfortable using basic software packages including CRM systems, spreadsheets, and databases

Results-Driven:

Motivated by targets and achieving measurable outcomes

Resilience:

Positive attitude with ability to handle rejection and maintain enthusiasm

Team Player:

Collaborative approach with willingness to support and learn from colleagues

Desirable Experience

Previous outbound calling or telesales experience (though not essential for the right candidate) Experience in utilities, insurance, or telecommunications sectors Basic understanding of sales metrics and performance management Previous exposure to training or coaching others

Career Progression

This role offers a clear and rapid progression path:

0-6 Months:

Sales Development Represtentative - Master the role, consistently hit targets, and demonstrate leadership potential

6+ Months:

Team Lead - Transition to Team Lead position whilst maintaining a hands-on approach to calls, with additional responsibilities for team management, training, and performance oversight

Performance Metrics

Success in this role will be measured against:

Call Volume:

Daily call targets

Conversion Rate:

Percentage of calls resulting in sales

Sales Per Hour:

Efficiency and effectiveness of sales activity

Quality:

Customer feedback and adherence to compliance standards

Compensation & Benefits

Salary:

Competitive entry-level salary (24,000 - 25,000 dependent on experience with OTE 30k +)

Holiday:

22 days annual leave plus UK bank holidays. (After completing 2 full years of service, employees earn an additional 1 day of annual leave per year, up to a maximum of 8 additional days)

Pension:

Workplace pension scheme

Other Benefits:

Standard UK employment benefits package
*

Company Culture

Join a highly dynamic and rapidly growing team where your contributions will be valued and visible. We foster a supportive, collaborative environment where success is celebrated and professional development is prioritised. As our first dedicated call centre professional, you'll have the unique opportunity to shape the role and grow with the business.

Application Process

To apply, please submit your CV along with a brief cover letter explaining why you're the right fit for this role and what appeals to you about the team lead progression opportunity.

Job Types: Full-time, Permanent

Pay: 24,000.00-25,000.00 per year

Benefits:

Work from home
Work Location: In person