Job Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

As one of the oldest inns in the World,

The Olde Bell is a unique establishment that has captured the essence of English hospitality.



The Re-Invention Of The Traditional Inn



As one of the oldest inns in the World, The Olde Bell, BW Signature Collection by Best Western is a unique venue with chic tableware, divine textiles and simple understated luxury.



From the London glitterati to meandering souls that crave a classic countrywide retreat, guests can be assured of a sublimely chic experience whether they choose to eat, drink, host or sleep at our medieval inn.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A SALES EXECUTIVE IN OUR HOTEL

What You'll Be Doing: For the Olde Bell & Thames Riviera

Handle incoming sales and event enquiries via phone, email, and online platforms Qualify leads and convert enquiries into confirmed bookings Conduct site visits and show rounds for prospective clients Prepare and issue proposals, contracts, and function sheets Manage the events diary, ensuring accurate scheduling and availability Liaise closely with clients to understand their requirements and expectations Coordinate with internal departments (food & beverage, kitchen, accommodation, operations) to ensure seamless event delivery Upsell food, beverage, accommodation, and additional services to maximise revenue Maintain accurate records on the events management and CRM systems Monitor deposits, payment schedules, and final balances in line with company policy Support the planning and execution of weddings, corporate meetings, private parties, and seasonal events Ensure all event details are clearly communicated prior to the event date Attend events when required to oversee set-up and ensure client satisfaction Respond promptly to client queries and resolve issues professionally Assist with promotional activity, open days, and venue showcases Track sales performance against targets and report to management Stay informed on market trends, competitors, and local opportunities Ensure all events comply with health & safety and licensing requirements Drive the calendar of events in each hotel to drive Food & Beverage To maintain an effective filing system To carry out post event follow up and after-sales telephone calls. To carry out proactive telesales calls when necessary to ensure budgeted revenue is delivered for the department.
To actively promote the properties and maximise opportunities to sell accommodation and
Ensure that all customer requests and enquiries are dealt with in an efficient and professional manner.

What We Need from You:

Proven experience ideally within the hospitality, events, or tourism sectors. Strong interpersonal and networking skills with the ability to establish and maintain professional relationships with clients and industry partners Excellent presentation and communication skills, both verbal and written, with a confident and persuasive approach to client engagement Ability to think strategically and understand market trends, client needs, and the competitive landscape Familiarity with sales software (e.g., CRM systems) and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Self-motivated, organised, and capable of managing multiple leads and follow-ups simultaneously Flexibility to attend off-site client meetings, networking events, and occasionally work outside regular hours, including evenings or weekends, as needed for events

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com




INDHOTEL