Job Description

At Impact Solutions, we are an independent testing laboratory and innovation centre dedicated to solving challenges that make a difference by helping our clients overcome their most challenging obstacles. With a rapidly expanding and vibrant work environment, we offer an ideal setting for individuals who thrive in dynamic and diverse workplaces.

To fuel our continued growth, we are in search of a Sales Executive to collaborate with our Sales Director. The role involves managing day-to-day sales queries and providing support for sales data reporting throughout the organization. We are seeking a self-starter with confidence and the ability to enhance efficiency, working seamlessly across all teams. The successful candidate will be a people person, quick learner and be able to manage their day to day activities efficiently. They will also have a desire to progress within the business and be career driven.

Key Responsibilities of the Role:

Demonstrate excellent customer service and administrative skills. Exhibit a proactive approach to continuous learning, staying updated on industry standards and testing areas. Efficiently direct customer inquiries to the appropriate technical expertise within the business. Serve as the initial point of contact for our valued customers, ensuring a positive and professional experience. Take charge of our CRM system, meticulously creating and maintaining accounts and opportunities. Collaborate closely with the technical team to generate accurate quotations. Initiate outbound calls to existing customers, providing quotes and coordinating testing activities. Leverage various databases to identify sales leads and introduce the capabilities of Impact Solutions testing. Effectively manage our workflow system (Kanboard), including the addition of purchase orders and supporting documentation for the final contract review process. Collaborate closely with the marketing team to align sales strategies, contribute to lead generation efforts, provide insights for content creation, engage with customers on social media and establish a customer feedback loop. Liaise with the Quality Manager to manage the customer feedback and sub-contracting processes.

Desirable Experience

Previous experience in a sales support role, particularly within a technical setting, is advantageous.

Possess exceptional customer service skills, preferably in a B2B context.

Demonstrate strong verbal and written communication abilities.

Exhibit an efficient and effective work ethic. Proficient in IT skills, including Microsoft applications and specialized software.

A driving licence is advantageous due to our location.

Job Type: Full-time

Pay: 24,570.00-30,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person

Reference ID: FG/GF/250625