Job Description

The Store Oxford - the city's only luxury lifestyle hotel - is looking for a highly organised and enthusiastic Sales Executive to provide vital administrative and sales support to the commercial team. This is a role ideal for someone looking to build a career in hotel sales.


The purpose of this role is to convert individual; event, mini-group and group enquires for The Store along with proactive sales designated by the Director of Sales.


Through effective communication you would be working closely with the Director of Sales in ensuring a seamless, personalised and memorable guest experience.


You will qualify leads from varying sources to ascertain business potential for groups and events for The Store. With the Director of Sales, identify potential sources of new business (rooms, food & beverage, spa and events) by analysing evidence of buyer activity in competitor hotels, trade directories, sales leads and proactive research.


Arrange site inspections for prospective clients and prospect business. Issue contracts and proforma invoices upon successful negotiation, including the calculation of deposits and understanding cancellation policies.


Pro-actively follow up on all prospect and tentative bookings, keeping the Director of Sales informed as to the progress of all bookings. To be fully conversant with the hotels Unique Selling Points, history, product, special rates and promotions and all possible configurations of all sellable functions spaces.


To have a comprehensive understanding of our competitive set of hotels to ensure competitive awareness.


You'll gain hands-on experience across all key market segments (Leisure, Groups, and MICE), while developing an understanding of data analysis, newsletters and email marketing, gift voucher sales, and third-party partnerships. This is a great opportunity to learn the foundations of commercial hospitality within a fast-paced luxury environment.

Our 4 Brand Pillars will also guide your success:

Legacy

- The Store celebrates its rich history as a beloved department store in the heart of Oxford, carrying forward a legacy of delight and wonder.

Discovery

- A place of discovery, offering a range of experiences from the spa to dining, seasonal pop-ups, and curated displays.

Innovation

- More than a hotel, The Store is a hub of design, evolving installations, and forward-thinking food, drink, and service.

Community

- Rooted in Oxford, The Store engages with the local community through initiatives and events that bring people together.

Key Responsibilities

Provide administrative support across Sales. Maintain and update data in Amadeus Salesforce (Delphi) and Opera Cloud, ensuring accuracy and compliance. Coordinate requests, assist with reservations, and compile daily, weekly, and month-end reports. Support preparation of annual budgets, marketing plans, and sales targets. Assist with data analysis, competitor monitoring, and group evaluations.

About You

Highly organised, proactive, and detail-driven. Strong communication skills with a collaborative mindset. Comfortable managing multiple tasks with efficiency and accuracy. Ideally experienced with Microsoft Office; knowledge of InDesign, Delphi, or Opera PMS is a plus. Previous administrative or sales support experience (including internships) desirable.
Hours are full time, 40 per week Monday to Friday with the odd evening and weekend.

Benefits

Meals on duty 11am and 5pm Ongoing training provided - both in house and external Career progression and development - we invest in our people Apprenticeships 28,000 per annum plus bonus Royal Cars taxis 50% discount to and from work Refer a Friend Scheme receive 250 for the referral (500 if you refer chefs) Review bonus 25 per mention Spec saver vouchers (terms and conditions apply) Access to Stream (access wages early) 25% off treatments in our spa and 50% off products Discount on rooms and food and beverage Hospitality Rewards: access to health and wellbeing benefits, online GP, Health Hero's mental health support, and high street discounts, 35% off gyms all over the UK and 55% off at nationwide cinemas Opportunities to win raffle prizes Exceptional induction game and programme - this is the most fun you will have on your induction day - we promise! Opportunities to socialise and celebrate - Quartely awards. Fundraising initiatives - we support the community and like to give back, in 2023 and 2024 we walked for wellbeing supporting Hospitality Action. Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community - including all the communities we serve.


We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.


INDFOH