Job Description

About Us:

Set atop Bournemouth's picturesque clifftop, the newly refurbished Bournemouth Highcliff Marriott offers stunning panoramic sea views and a premium hospitality experience. We are passionate about delivering exceptional guest service in a beautiful coastal setting

Job Overview

We're looking for a

proactive and enthusiastic Sales Leader

to join our exceptional Sales Force at the stunning

Bournemouth Highcliff Marriott Hotel

. This is a

full-time

position in a welcoming and high-performing team where service excellence and passion for hospitality drive everything we do. As a Sales Leader, you'll be responsible for proactively

driving group and catering sales

with a focus on

high-revenue opportunities

, delivering memorable client experiences, and establishing long-term client relationships.

What We Offer

Competitive salary up to 45,000 per annum (depending on experience) Quarterly performance-based bonus scheme Private healthcare Company pension Fantastic career development opportunities across the world's largest hotel group Travel perks - discounted room rates for you, your family, and friends Complimentary parking Staff meals on duty On-site gym access Employee Assistance Programme

Duties:

Understanding Market Opportunities & Driving

Revenue

Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Executes and supports the business Customer Service Standards and property's Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities

Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

What We're Looking For

Proven experience in a sales or business development role within hospitality or events Track record of achieving or exceeding sales targets Excellent communication and negotiation skills Passionate about delivering exceptional customer service Strong organisational skills and attention to detail Knowledge of the local market and key industry trends is a plus
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Pay: Up to 45,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking On-site gym
Work Location: In person