Job Description

Join Our Finance Team as a Sales Ledger & Billing Assistant

Are you detail-driven, enjoy solving problems, and take pride in getting things right?
Do you thrive on building strong relationships, providing excellent service, and keeping things running smoothly behind the scenes?

We're looking for a Sales Ledger & Billing Assistant to join our Finance team. You'll play a key role in supporting our Members, handling queries with professionalism and care, and ensuring that invoices and credit notes are processed accurately and on time.

What you'll be doing:

As a vital part of our Finance team, you'll:

Act as the first point of contact for Member queries via email, phone, and internal systems

Work with suppliers to correct billing errors and chase outstanding queries

Process supplier credit notes, invoices, and Member correction documentation within deadlines

Ensure invoice corrections and associated credit notes are processed together for accuracy

Record and track all issues in our NetSuite CRM system

Report on root causes of billing errors and suggest improvements

Process all correction paperwork in our system in line with monthly deadlines

Support the wider team with ad hoc administrative tasks when needed

Who we're looking for:

You'll thrive in this role if you:

Have excellent attention to detail and strong organisational skills

Communicate confidently and professionally with Members, suppliers, and colleagues

Enjoy problem-solving and can manage multiple priorities to meet deadlines

Have experience using Microsoft Office (particularly Excel)

Experience in query management, invoice processing or sales ledger work

Have worked in a busy office environment and understand invoices, credit notes and VAT

Our Values - Being better, together:

Care

- We treat others with kindness, care about the impact of our work, and support each other when it matters most.

Collaborate

- We work together openly and honestly to achieve shared goals.

Communicate

- We communicate clearly, respectfully, and in a way that builds trust.

Curious

- We always ask 'why' and seek to understand more.

Creative

- We look for better ways, not just the usual ways.

Challenge

- We're not afraid to ask difficult questions if it helps us improve.

Why work with us?

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

A salary of 26,000 per annum

26 days' holiday + bank holidays (increasing with length of service, up to 7 additional days)

Your birthday off (if it falls on your working day!)

8% employer pension contribution

Free lunch daily from our onsite cafe

AF Membership - enjoy exclusive discounts at hundreds of retailers and suppliers

Life assurance and health insurance

Discounted gym membership

Cycle to work scheme

Hybrid working - one day at home per week

Free onsite parking

Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Benefits:

Additional leave Canteen Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private medical insurance Sick pay Store discount Work from home
Ability to commute/relocate:

Norwich NR9 5BZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person