Job Description

Job Advert

DYNEX SEMICONDUCTOR LTD

Dynex Semiconductor Ltd have been manufacturing semiconductor products for over 60 years; providing IGBT, Bipolar, Power Assembly and Electric Vehicle System products to customers across the world. As a business, we constantly strive to grow and develop as a leading, independent manufacturer of high power and high-reliability electronic components.


Reporting to the Customer Service & Export Compliance Manager, this role will be a customer facing position and is one of the first point of contact for our new and existing customers.


Supporting our global customer base, this role is fast paced and varied role and requires an individual with a 'can do' attitude who can communicate effectively and provide excellent customer service at all times.

THE OPPORTUNITY

Keen to find a role that offers a challenge and an opportunity to learn? This role includes but is not limited to:

One of the first points of contact, receiving inbound customer calls and emails. Support the wider Sales teams, with any customer related information / order information they require. Generating quotations using the ERP system as instructed by the Sales managers ensuring that accuracy is paramount. Processing sales orders in an accurate and timely manner Input and maintain customer and sales data into the ERP System Assisting with the preparation of commercial bids/quotations Gathering required documentation from customers Arranging collection/Shipping of orders Communicating with customer regarding status of their orders Manage the product returns process. Effectively manage / process customer complaints as they arise Ad hoc duties as requested by Sales managers and Line management

WORKING HOURS

The working pattern for this position is as follows:


Monday - Thursday: 08:30 - 16:30 (30 mins lunch break)


Friday: 08:30 - 14:00 (No break)


(Total 35.5hrs)

ABOUT YOU

We are looking for someone who enjoys working within a customer facing position and within a small team to provide an effective and efficient service to new and existing customers. To be considered for the role, you require the following experience:

Experience of using an ERP System such as Epicor Experience of working in a similar role International sales and customer support experience Intermediate level user of Microsoft Office packages email, word, excel, databases Experience of handling volume queries/questions Experience of handling customer complaints Ability to build and maintain strong relationships. Strong Communicator both written and verbal Pro-active and able to take ownership of tasks. Good time management skills Good attention to detail Ability to work well independently and as part of a team. Flexible to meet business demands.

TO APPLY

If you're looking for a challenging role within a Company that encourages progression and development, please take a look at our current vacancies and schemes - we'd love to hear from you! Click

'Apply'

to submit your CV and Covering Letter.

CONTACT US

Should you have a question in relation to this job opportunity, please contact the HR team on recruitment@dynexsemi.com and one of the team will come back to you.


Please no agencies.