Job Description

Sales Manager - TPS Sheffield South

Job Purpose -

To lead, manage and motivate the Parts Sales team to achieve and exceed sales targets. Through the team, develop strong relationships with customers, by providing expert knowledge and support and provide an exceptional customer service experience.

Key Responsibilities -

Sales

Ensure own and Sales Team overall sales targets are achieved Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met Communicate the overall sales targets into team and individual targets Distribute targets equitably and in accordance with the allocation of the customers and the skill and experience of each team member Monitor team performance and display daily achievement against targets - encourage a positive and competitive team spirit With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met With the Sales Development Manager and Centre Manager, monitor the success of the targeted customer sets , promotions and campaigns and take corrective action if required Attend weekly first line Centre management meetings and report on sales and marketing activity v performance Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing) Ensure you and your team are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especially the genuine v non-genuine aspect, and how to overcome sales objections

Systems and Processes

Ensure the proper and accurate use of all business systems Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines Maintain a clean and tidy work environment for the team Ensure all documentation is completed accurately and promptly by self and the team Liaise with warehouse team that all returns and credit sales transactions are swiftly dealt with and authorised appropriately Manage customer credit against limits and process credit escalation requests to the Centre Manager Source additional parts from other Centres or outside the TPS network when necessary utilising the Parts Locator syst

Experience and Knowledge

A proven ability in managing and motivating a team to achieve sales targets Previous call centre management experience gained in a B2B environment, or sales team management experience A passion for providing a great customer service experience Ability to communicate effectively and build strong relationships with all key stakeholders * Possesses a high degree of IT literacy